For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!

Crypto.com Arena is where the world comes to play, perform, and come together. As one of the most iconic venues in sports and live entertainment, we host unforgettable moments, from championship games and global tours to once in a lifetime events that define the culture of Los Angeles. 

Owned and operated by AEG, our team brings live experiences to life with creativity, precision, and pride. Every role plays a part in creating nights fans remember, powered by people who care about the details and the impact of getting it right. 

If you want your work to show up in real moments, in a venue where history is made every night, there’s a place for you here. Because it happens here. 

Job Summary

The Premium Administration & Contract Coordinator provides administrative and operational support to the Premium Ticket Operations and Premium Business departments in a high-volume, fast-paced environment. This role is responsible for drafting, reviewing, processing, and maintaining contracts and other related legal documents; managing client and contract records; ensuring all files are current and accurately reflect new, amended, or revised agreements; and supporting ticketing operations. This position requires strong organizational skills, attention to detail, and the ability to manage multiple priorities while supporting departmental goals and maintaining accurate records.

Essential Functions

• Administer and prepare initial draft of premium inventory license agreements, amendments/addenda, and other legal documents, determining correct forms and attachments.
• Review and edit contracts by incorporating deal points and other deal specific terms.
• Collect all pertinent information related to the agreement, clarify data points and issues to Premium Sales and Services teams associated with deal.
• Disseminate final legal documents for signature, ensuring timely receipt of execution.
• Responsible for routing signed documents for execution as well as the internal distribution of executed agreements, and e-filing of all agreements, emails and other correspondence.
• Audit agreements that have been processed to ensure contract terms are accurately reflected in ticketing system and corresponding spreadsheets.
• Assist in evaluating current contract workflows and identify opportunities to improve efficiency, accountability, and turnaround times.
• Ensure all contract files, records, and supporting documentation are maintained, updated, and accurately reflect all new, amended, renewed, or revised agreements.
• May be responsible for creating contract drafting and processing instructions for training or other use.
• Ensure forms and contracts are completed correctly and communicate information/updates as needed.
• Perform ticket operations tasks such as creating invoices, processing payments, and adding parking and license fees into the customer’s account.
• Create and manage premium member accounts which include building new accounts, maintaining and updating contact information including primary email addresses, updating contract terms, and adding/removing additional contacts n ticketing system.
• Email and mail client correspondence including termination letters, default payment letters and contract changes.
• Maintain and organize filing system: create new files, update labels when changes occur, scan and purge dead files.
• Maintain departmental budget book by logging bills into the budget spreadsheet and submitting invoices for processing.
• Take inventory and order all office supplies and equipment.
• Performs other related duties or special projects as assigned.

Required Qualifications

• A minimum education level of: High School Diploma or its equivalency (Bachelor of Arts/Sciences Degree Preferred).    
• Minimum of 2-4 Years of related work experience.
• Proficient with Microsoft Outlook, Excel, and Word with the ability to learn required business systems.
• Previous experience with AXS or other ticketing system preferred.
• Excellent written and verbal communication skills.
• Strong attention to detail and highly organized, resourceful, and can learn quickly.
• Ability to compare/analyze documentation.
• Ability to work in fast-paced environment and prioritize work to meet tight deadlines and solve problems.
• Ability to prioritize, multi-task and perform well under pressure.
• Ability to work in a team environment and communicate with all levels of management.
• Work efficiently and adapt to changes.
• Must be able to work evenings, weekends and holidays, as needed.

Pay scale: $21.27 - $30.12 per hour

Bonus: This position is not eligible for a bonus under the current bonus plan requirements.

Benefits: Full-time: We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings.

AEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions.  We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.

Employer does not offer work visa sponsorship for this position.

This Employer is subject to the Fair Chance Initiative for Hiring Ordinance (FCIHO) (LAMC 189.00)