Job Purpose:  

Provides full support for complex network security environments, including contact center and security technologies. Acts as a technically proficient, customer-facing resource within the Customer Success practice, supporting post-sales adoption by guiding customers through platform onboarding, security solution activation, and utilization best practices across relevant technology portfolios.

Demonstrates subject matter expertise in network security disciplines to be able to handle most support questions and all but the most challenging issues in TD SYNNEX's complex global environment, while also serving as a trusted technical guide to customers and supporting business planning and adoption initiatives. Delivers exceptional responsiveness, quality, and reliability while bridging the gap between technology acquisition and effective, secure utilization.

Makes effective use of all resources, including support contracts, to securely and effectively solve problems, and collaborates closely with Customer Success Managers, vendors, and partners. Proactively engages with vendors and partners to explore ways to further optimize TD SYNNEX security services for reliability, performance, and efficiency, while identifying opportunities to refer expanded customer needs to managed services teams when appropriate.

Responsibilities:

• Provides full support for complex network security environments, acts as a customer-facing resource within the Customer Success practice, support organic growth and M&A, and to implement and improve new application services.  Solution components may include departmental switches, enterprise switches, routers, firewalls, VPN gateways, IP telephony, IVR, Automated CAll Distribution (ACD), SD-WAN appliances, WAN accelerators, Load balancers, and other network technologies. (55%)

• Provides full operational support for global and regional network services that provide customer access to revenue-generating applications and colleague access to systems used to run the comapny and support customers, with rare assistance from more senior engineers in mission critical and/or extremely complex situations.   (20%)

• Ensures work is well-organized, and provides ongoing task tracking to ensure project deadlines are met (15%)

• Updates documentation with new findings (10%)

  Knowledge, Skills and Experience:

  • 5 to 8 Years of relevant work experience.

  • Master's / Postgraduate Degree with Network Engineering or Related Field of Study preferred.

  • Bachelor's Degree with Network Engineering or Related field of study required.

  • Other Education / Certifications: - Cisco Certified DevNet Professional, Cisco Certified Network Professional (CCNP) Security, CCNP Collaboration w/2+ concentrations, F5 (or other load balancer) Certified Technical Specialist, Knowledge related to state of the art tools and techniques to reduce network latency and optimize network performance

  • Able to execute instructions and to request clarification when needed.

  • Able to perform basic mathematical calculations.

  • Able to recognize and attend to important details with accuracy and efficiency.

  • Able to communicate clearly and convey necessary information.

  • Able to interact effectively with all levels of management.

  • Possesses strong multi-cultural interpersonal skills.

  • Possesses strong leadership skills with a willingness to lead, create new ideas, and be assertive.

  • Possesses strong organizational and time management skills, driving tasks to completion.

  • Able to constructively work under stress and pressure when faced with high workloads and deadlines.

  • Able to maintain and promote social, ethical, and organizational standards in conducting internal and external business activities.

  • Able to work independently with minimum supervision.

  • Able to maintain confidentiality of sensitive information

  • Able to build solid, effective working relationships with others.

  • Able to exhibit ability to be sensitive to the needs, concerns, and feelings of others.

  • Able to quickly learn new systems and technology.

  • Able to use relevant computer system applications at an advanced level.

  Working Conditions:

  • Consistent non-standard work or overtime as business requires.

  • On-call availability required as necessary.

  • Professional, office environment.

  • Some travel required.

At Shyft Global Services, a TD SYNNEX Company, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.

#DNS

What’s In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.

• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.

• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.

• Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.

• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.

• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don’t meet every single requirement? Apply anyway.

At Shyft Global Services, a TD SYNNEX Company, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!

We are an equal opportunity employer and committed to building a team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law.