About Us

The Salvation Army Employment Plus (EPlus) has been helping Australians find meaningful work since 1998 as part of the Australian Government’s Employment Services network. We’ve partnered with more than 200,000 businesses and supported over half a million people into employment.
 

Our work is grounded in Integrity, Compassion, Respect, Diversity, and Collaboration, and we strive to live these values every day.
 

About the Role

We are seeking detail‑focused, team‑oriented individuals to join our Claims & Wage Subsidy Team in a hybrid role based in Blackburn, Melbourne (2 days in office per week).
 

This head‑office support position plays a vital part in ensuring jobseekers receive the employment support they’re entitled to. You will review evidence, verify information, and complete compliance checks to support accurate and timely government claims.

Key responsibilities include:

• Conducting compliance checks on claims and supporting documentation
• Contacting employers and employment consultants to verify evidence
• Reviewing legislation and applying updates to claims processes
• Submitting data into internal and government systems
• Communicating professionally with stakeholders
• Working confidently across multiple systems and administrative workflows

This role is ideal for someone who enjoys fast paced, data driven‑driven work and takes pride in accuracy, consistency, and compliance.

About You

You thrive in a high‑volume, highly detailed administrative environment and enjoy being part of a supportive team. You bring strong attention to detail, excellent communication skills, and a positive, solutions‑focused attitude.

We’d love to hear from you if you:

• Have experience in claims or compliance within employment services or have worked in superannuation, insurance or other relevant inbound call centre environment
• Are a quick learner who enjoys retaining new information
• Are confident navigating multiple systems and working with data
• Have solid Office 365 skills and strong numeracy
• Are honest, transparent, and committed to quality
• Hold a business qualification (Cert III or above) - desirable but not essential
• Comprehensive training is provided.

Benefits

• Above‑Award wages + super + allowances
• Salary packaging up to $15,900 per year (including casuals)
• Meal & entertainment packaging up to $2,650
• Relocation benefits through salary packaging
• Up to 12 weeks paid parental leave
• Novated car leasing options
• Learning & development support
• Scholarships through Eva Burrows College
• Supported study pathways
• Comprehensive Employee Assistance Program
• Career progression and transfer opportunities across Australia
• The opportunity to make a meaningful social and environmental impact

To apply for this opportunity, please click on the 'Apply' button below to be taken to our online application process. Applications will be reviewed on receipt and will be accepted until the position is filled. Job offers will be subject to a National Criminal History Check as per Police Certificate Guidelines and will be required to have a Working with Children Check.

​The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal and Torres Strait Islander people. 
 
The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check or relevant state equivalent. Applicants for all roles require a mandatory National Police Check. 
 
We value Integrity, Compassion, Respect, Diversity, and Collaboration.