We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary
Primarily on phones and resolving conflicts in the queues. Taking inbound calls and making outbound calls to providers' offices and members. Assisting Pharmacists. Typing prescriptions, initiating refill requests. Learning how Mail Order works and being able to navigate our different computer applications (outlook, LINKS, compass, TEAMS)

Schedule is Monday through Friday

Required Qualifications
Hawaii Technician Registered as of January 1, 2026.

Minimum of one to three years' experience in customer service or a related role, including experience in research and problem resolution. Strong skills in the area of research, analysis, and problem resolution Proficient computer skills and strong data entry skills are required. Excellent verbal and written communication skills and the ability to work effectively with plan members. Ability to prioritize and quickly adapt to changing needs in the department. Ability to read written prescriptions, required. Health insurance background and knowledge of pharmacy terminology, preferred.

Preferred Qualifications
Previous Pharmacy or customer service experience.

Education
High School Diploma

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$17.00 - $34.15

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 10/24/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.