As a Payment Processing Coordinator (12 months contract) with Convera based in our Vilnius office, you will be responsible to facilitate the effective identification and resolution of customer and banking partner inquiries to payment transactions. The role is responsible for building and maintaining relationships with key internal and external stakeholders to ensure SLAs and KPIs are adhered to and investigative duties are managed and resolved in accordance with client’s expectations. It is a hybrid work model (onsite 2-3 times per week), working hours Monday to Friday, 9am - 6pm.

Please note: this is a fixed term role until the end of this year. For this position, we are unable to provide visa sponsorship now or in the future. Candidates must already have the legal right to work until the end of this year.

You will be responsible for: 

• Resolving multi-channel payment queries via email, Swift messaging or ECM cases providing immediate answers were possible and referring to banking partners or Client Service when necessary.
• Accurately process cancellations, reissues, and refunds requests in accordance with agreed SLA’s
• Follows recommendations from Treasury and CS Team to limit potential loss to Convera or our customer by setting up wires with the correct Time/Rate critical buybacks/reissues and action with urgency with the right currency requirements. 
• Ensure appropriate accounting proof is present prior to actioning any repurchase request.  
• Identify and initiate the proper bank message to resolve payment breaks. Amendments, Recalls, Tracers, Bank Charges Inquiry, Respond to request for Compliance inquiries.
• Communicate frequently with the correspondent bank network to help resolve payment investigations. 
• Monitor intake channels to keep the right level of daily productivity to enable Convera to deliver a good service and ensure the respective processing of wires within the agreed service level agreement.

You should apply if you have:

• Bachelor’s degree (or final year student).
• A strong attention to detail, as well as a sense of initiative and proactivity.
• Ability to learn quickly and operate in a high-paced, high volume, dynamic environment, maintain targets and meet tight deadlines.
• Proficiency in Microsoft Office (Excel, Word, Outlook, PowerPoint).
• Excellent written and verbal communication skills in the English language.

About Convera

Convera is the largest non-bank B2B cross-border payments company in the world. Formerly Western Union Business Solutions, we leverage decades of industry expertise and technology-led payment solutions to deliver smarter money movements to our customers – helping them capture more value with every transaction. Convera serves more than 30,000 customers ranging from small business owners to enterprise treasurers to educational institutions to financial institutions to law firms to NGOs.

Our teams care deeply about the value we bring to our customers which makes Convera a rewarding place to work. This is an exciting time for our organization as we build our team with growth-minded, results-oriented people who are looking to move fast in an innovative environment. 

As a truly global company with employees in over 20 countries, we are passionate about diversity; we seek and celebrate people from different backgrounds, lifestyles, and unique points of view. We want to work with the best people and ensure we foster a culture of inclusion and belonging.

We offer an abundance of competitive perks and benefits including: 

• Market competitive monthly gross salary 1,675 - 2,260 EUR
• Great career growth and development opportunities in a global organization
• A flexible approach to work (8-10 days per month in the office)
• Generous insurance (health, disability, life) 
• Paid holidays, time-off, and leave policies for life events (maternity, paternity, adoption)
• Work from abroad 60 days per year
• 3 wellness days per year
• Paid volunteering opportunities (5 days per year)

There are plenty of amazing opportunities at Convera for talented, creative problem solvers who never settle for good enough and are looking to transform Business to Business payments. Apply now if you’re ready to unleash your potential.

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