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Purpose of the job

We’re looking for a Partnerships Manager to support selected South American markets as part of our Brazil Partnerships team. This role will be responsible for developing and managing strategic partnerships that drive growth across our premium brands and blue-chip clients in the financial services, travel, retail, technology, and media sectors.

Currently reporting directly to Director of Partnerships – Brazil and Selected Countries in South America, the role of the Manager, Partnerships will support the Partnerships team to leverage overall Americas Region and Collinson group demand and drive competitive advantage. Through securing competitive commercial terms, enhancing margins from transactions, and supporting the achievement of exclusivity arrangements where appropriate to help limit competitive activity. You will seek to foster an innovative approach with partners, working closely with them to build value-added relationships and deliver an enriched and frictionless end-consumer experience. You will identify, develop, and manage partner relationships across various geographies. You will have a strong understanding of partnership marketing strategy and will support the delivery of partnerships from idea generation through negotiation, securing final agreements, delivering signed contracts, and managing the ongoing relationship with partners for the benefit of the Group.

You will be working within a regional team to build partnerships and source deals with retailers, restaurants, spas and other services in airports to support our Airport Experience programs (including Priority Pass, our premium lifestyle brand and the world’s largest airport lounge access program) as well as other Group opportunities.

You will be expected to understand the Group’s businesses and competitive marketplace, identifying new opportunities to deliver successful, best in class partnerships to support other Group opportunities as required.

The role will primarily focus on selected South American markets and be based in São Paulo, Brazil. Initially an individual contributor role, success will depend on the ability to build strong relationships, collaborate across functions, and influence stakeholders without direct authority.

Key Responsibilities

• Partner Management Strategy: Understand the commercial dynamics of airport experiences, including pricing, contractual terms, and support the execution of regional partnership strategies, incentives, and customer experience initiatives in alignment with global objectives .
• Manage day-to-day relationships with assigned partners, fostering strong long-term partnerships that deliver mutual value and competitive advantage, while driving engagement, collaboration, and effective communication through regular interactions with key partner stakeholders.
• Recruitment – responsible for recruitment of new lounges and merchants to further increase regional coverage
• Support contract execution, partner onboarding, invoicing, reporting, and operational processes, while ensuring preferential contract terms are in place to reflect the global scale of the business.  
• Runs partnership performance reporting and analysis, monitoring financial, operational, and service KPIs, and developing dashboards, presentations, and business insights to support strategic decision-making, ensure performance commitments are met, and drive continuous partnership improvement. Commercial and Performance Analysis: Supporting the regional partnerships team with data driven recommendations and actionable insights to support decision-making
• Quality – Carry out competitive and quality reviews and improvement plans
• Marketing – Review lounge signage, communications, to ensure alignment with brand guidelines and positioning.
• Work closely with cross-functional teams to coordinate partner activities, resolve operational challenges, and ensure a seamless delivery experience.
• Contribute to the implementation of new partner initiatives, programs, and system enhancements, while driving process improvements, service enhancements, and commercial innovation to support business growth and operational effectiveness.
• Maintain accurate partner data, reporting, and documentation, ensuring compliance and supporting business reporting requirements through the effective use of contract, pricing, booking, and operational management systems.
• Structure – Ability to effectively operate in a matrix organization; with both local and remote reporting relationships and key, business decision makers.

Knowledge, skills and experience required

• Proven success in conducting business and building merchant relationships within commercial airports
• Experience in the travel, airline, hospitality or other service related fields
• Experience in Aviation, Airport industry or/ and Supplier Relations/Supply Chain Management
• Bachelor’s degree in Business, Engineering, Supply Chain Management, Marketing or a related field; or equivalent experience.
• 4–7 years’ experience in partnerships or account management.
• Team-oriented, dependable and adaptable. Demonstrates curiosity and continuous learning. Collaborates effectively across teams.
• Must be multi-lingual with fluent written and spoken Portuguese and Spanish with advanced English proficiency.
• Strong commercial acumen and negotiation skills
• Entrepreneurial, motivated, assertive, and collaborative; as well as a self-starter and a quick-thinker
• Strong proficiency in Microsoft Excel, Word, and PowerPoint, including data analysis and executive-level presentations.
• Key account management techniques and practices 
• Strong problem-solving skills, with the ability to collaborate across teams and leverage internal expertise to resolve partner issues and drive effective outcomes.
• Strong written, verbal, and interpersonal communication skills, with the ability to build productive relationships and engage effectively with partners and internal stakeholders at all levels.
• Seeks to collaborate with regional and global teams.
• Understanding of and ability to adapt to differing cultural norms and approaches to doing business across South America region

About us: Our story

Collinson Group is a global leader in driving loyalty and engagement for many of the world’s largest companies. Predominantly through the provision of travel related benefits within a market leading digital travel ecosystem. The group offers a unique blend of industry and sector specialists who together provide market-leading experience in delivering products and services across four core capabilities: Loyalty, Lifestyle Benefits and Insurance.

The group provides unrivalled insight and expertise around affluent consumers and frequent travellers, creating and delivering products and services now accessible to over 400m end consumers.

We have more than 25 years’ experience, with 28 global locations, servicing over 800 clients in 170 countries, employing 1,800 people.

We have been bringing innovation to the market since inception – from launching the first independent global VIP lounge access Programme, Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.

Key clients include: Visa, Mastercard, American Express, Cathay Pacific, British Airways, LATAM, Flying Blue, Accor, EasyJet, HSBC, Chase, HDFC.

Our mission is focused on doing good beyond profit, which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work.

Never short of ambition, the success of our business is delivered through the diverse and talented team of over 1,800 colleagues globally.

Equal Opportunities: Our commitment to inclusion

Collinson is an equal opportunity employer and welcomes differences in all their forms including: colour, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status, age, individuals with disabilities and people from all backgrounds, cultures and experiences as we strongly believe this contributes to our on-going success.

We are focused on continually evolving our purpose driven, high performing culture, providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work. Our company values are: Act smarter, Do the right thing, One team and Be insight led. These help guide everything we do internally in terms of how we think, act and interact, right through to how we deliver value to our customers and clients.

If you need any extra support throughout the interview process, then please email us at [email protected]

Reward & Benefits: What's in it for me?

You can look forward to a competitive salary and benefit plan including but not limited to:

• Medical & Dental Care

• Priority Pass Membership

• Childcare allowance (for children up to 6 years old)

• Birthday day off

• Work From Anywhere 8 weeks per year