Job Description

Sign-on bonus and relocation assistance available for this critical operations leadership role.

The operations planning manager manages volume and workflow across our distribution center (DC) to meet service-level and productivity goals. This leader understands a complex, technical operation and knows how to prioritize the work that matters most while keeping every processing area in balance. They also lead regular reviews of operational status and plans, and coach building leaders on how their decisions affect the flow of the entire building.

A Day in the Life...

• Manage JWN Distribution Center (DC) processing and shipment workflows using automated tools and web platforms.
• Maintain constant and proactive virtual communication with DC Operations leaders regarding shipment workflow status.
• Execute and develop shift production and staffing plans based on DC Operational requirements and adjust in real-time as variables change.
• Trial new tools and systems and provide feedback on functionality, while gathering DC Operations feedback.
• Collaborate and provide liaison support with enterprise planning teams to provide inputs on risk mitigation in the event of unplanned disruptions.
• Act as an advisor to DC Operations, Maintenance and Support leaders and provide recommendations and guidance to ensure the maintenance of a strong partnership and achievement of common goals: delivering for customers and stores.
• Drive risk management strategies for Distribution Centers to ensure Service Level Agreements for customer and store shipments are met.
• Responsible for pre-planning, risk management and postmortem reporting of performance.

You Own This if You Have...

• College degree in Engineering, Operations, Logistics or related field
• At least 5 years' experience as a department or operations lead in a distribution/fulfillment or other light industrial environment.
• Expertise in SQL and VBA, Excel Macro creation and modification
• Experience in Anaplan and Tableau a plus.
• Ability to handle multiple projects, deadlines, and stressful situations with minimal management oversight
• Ability to communicate clearly and effectively to coordinate multi-department operational decisions.
• Ability to work well in a team environment remotely and as an advisor
• Key performance indicator (KPI) reporting experience in operations
• Demonstrated experience using data to drive root cause elimination and process improvement
• Desire to thrive in a dynamic, growing environment
• Experience as a Master Scheduler in a manufacturing or production environment is a plus.

Pay Range Details

The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations. 
Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.

We’ve got you covered…

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

• Medical/Vision, Dental, Retirement and Paid Time Away
• Life Insurance and Disability
• Merchandise Discount and EAP Resources

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com. 

Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s for relevant information and guidelines.

Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.