Your tasks

Contract Lifecycle Management:

You'll manage the complete contract lifecycle, including planning, scheduling, and execution of preventive maintenance services. A key focus is to prevent revenue loss by ensuring all contract terms are met, and all services are accurately invoiced using SAP.

Operations & Logistics:

A primary responsibility is to efficiently schedule and dispatch maintenance visits, coordinating with Field Service Managers to optimize staff allocation and minimize customer downtime. You'll use a machine database to track and manage all equipment, including those under warranty.

Stakeholder Communication:

You'll be the central hub for communication, providing high-level updates to the Life Cycle Service team and other key stakeholders. You'll also create and present regular reports (bi-monthly and monthly) on contract status, progress, and performance.

Financial & Administrative Tasks:

You'll handle all preventive maintenance invoicing( SAP Exposure is must), and assist with vendor registration and machine database management to ensure all records are accurate and up-to-date.

Cross functional Support:

Support cross function in case of urgencies and slip into other back office work in case of absence or at times during additional workload

REQUIREMENTS

Education:

• Graduate or equivalent
• Relevant experience can compensate for lack of education

Relevant work-experience:

• Minimum 3 -5 years of experience in a similar position as a Operations Executive
• Work exposure in SAP environment knowledge is must

Language skills:

• Local language(s) – native or fluent (both speaking and writing)
• English – fluent (both speaking and writing)
• English, Kannada, Hindi

Behaviours required to perform this role:

• Collaborates & team effectively.
• Open and easy communicator
• Ability to work under pressure and stressful conditions.
• Service-minded
• Ability to influence change across multiple locations/functions and organizations.

Ability to Multitask

Other skills/competences/qualifications:

• Customer- and business-oriented
• Financial and commercial awareness
• Structured, self-organized and self-motivated
• Independent and team player
• Communication skills
• Interpersonal skills
• Personal effectiveness
• Project management/coordination
• Flexible
• IT-knowledge (especially Microsoft Office)

This role is only open to Indian citizen

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