Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day.

At Holt Renfrew our mission is to present exceptional experiences together with the finest luxury products for life’s every day and extraordinary moments.  Every Holt Renfrew employee enables this mission and defines the luxury lifestyle shopping experience through building lasting relationships with our people, customers and partners. The Coordinator, Operations defines the luxury lifestyle shopping experience through building lasting relationships with customers and partners by ensuring proper operational support processes are in place to efficiently service stores, and end customers.

The Coordinator, Operations (12 month contract) plays a key role in supporting day-to-day Distribution Centre and Store 14 eCommerce operations, helping to ensure inventory, systems, and operational processes are executed efficiently and accurately. This role provides support across warehouse operations, inventory control, GNFR management, operational reporting, invoice processing and system reconciliation activities. Working closely with internal stakeholders and operational partners, the Coordinator helps maintain inventory accuracy, supports bi-monthly and annual inventory counts, assists in resolving operational and system exceptions between WMS and SAP, and contributes to continuous improvement initiatives that enhance service, productivity, and operational effectiveness across the distribution network.

Specific responsibilities include (but are not limited to) the following:

• Support day-to-day Distribution Centre and Store 14 eCommerce operations through communication, issue resolution, priority management, and operational reporting.

• Coordinate and monitor operational workflows to support service level agreements (SLAs), productivity targets, and customer commitments.

• Support the management of GNFR (Goods Not for Resale) inventory, including ordering, replenishment, tracking, and distribution of operational supplies.

• Support inventory control activities including cycle counts, reconciliations, discrepancy investigations, and inventory adjustments.

• Assist in the execution of bi-monthly inventory counts and the annual eCommerce inventory count, ensuring accurate reporting and timely issue resolution.

• Assist with inventory movements, return-to-vendor processes, and transfers between locations.

• Support system reconciliation activities between WMS and SAP, including investigating and resolving transaction failures, inventory discrepancies, and data exceptions to maintain inventory accuracy and operational continuity.

• Maintain operational reports and dashboards to monitor performance, inventory accuracy, and workflow effectiveness.

• Support peak periods and special projects through operational coordination, reporting, and administrative support.

• Support Supply Chain invoice processing, ensuring accurate coding, timely approvals, and submission.

• Update and maintain Standard Operating Procedures (SOPs) and training documentation.

• Identify and recommend opportunities to improve operational processes, productivity, inventory accuracy, and service levels.

• Build strong relationships with internal and external partners to support operational excellence and customer satisfaction.

• Comply with all Health & Safety policies and requirements.

• Perform other duties as assigned.

The ideal candidate:

• Post-secondary degree in a related field or equivalent experience

• 1-2 years of post-university work experience

• Confident and effective communication (written & verbal) and interpersonal skills

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

• Supply Chain/Logistics or Business qualification is desirable.

• Is adaptable and comfortable with ambiguity and change 

• Highly service-oriented with exceptional organizational and follow up skills

• Team player that works well under pressure

• Strong interpersonal and social skills and awareness – across cultural boundaries

• Proven analytical skills

#SSCSJ

Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email [email protected] and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.

Hiring Range / Échelle salariale à l’embauche :

$50,000.00 - $60,000.00 / 50.000,00$ - 60.000,00$ (per year / par an)

Final compensation for this position will be determined based on the candidate's unique skills, expertise, individual qualifications, and assessed contributions to the role following the completion of the interview process. The range stated is the starting range for this position. Offers may vary with experience, qualifications, performance, and local market conditions. We strive to offer competitive compensation that aligns with a candidate's contributions to our team, along with a comprehensive benefits package, enticing perks, pension matching, incentives, and our coveted employee discount. / La rémunération finale pour ce poste sera déterminée sur la base des compétences uniques du candidat, de son expertise, de ses qualifications individuelles et de l'évaluation de sa contribution au poste à l'issue de la procédure d'entrevue. La fourchette indiquée est la fourchette de départ pour ce poste. Les offres peuvent varier en fonction de l’expérience, des qualifications, du rendement et des conditions du marché local. Nous nous efforçons d'offrir une rémunération compétitive qui corresponde à la contribution du candidat à notre équipe, ainsi qu'un ensemble complet de garanties, d'avantages attrayants, de cotisations de retraite assorties par l'employeur, de primes d'encouragement et notre très convoitée remise d'employé.