OBSERVATORY GUIDE 

The Four Seasons Resorts Lāna’i is looking for an Observatory Guide who shares a passion for excellence and who infuses enthusiasm into everything they do. Our teams have the opportunity to shape our guest experience by providing exceptional knowledge of the Resort and exemplifying the Golden Rule in each interaction. Work authorization required. 

WHAT YOU’LL DO 

The Observatory Guide delivers immersive observatory experiences that combine astronomy, Hawaiian culture, and luxury guest service. This role leads nightly stargazing programs with a 1‑meter telescope, conducts presentations and workshops, and maintains observatory equipment. The position works closely with resort teams and community partners, supports cultural programming, training, and special events, and consistently upholds high standards of service, safety, and cultural respect. Responsibilities include, but are not limited to:     

• Lead and facilitate nightly observatory experiences, including storytelling, cultural interpretation, Hawaiian wayfinding, and guided stargazing for group and private sessions 

• Operate and oversee the safe use of a 1‑meter telescope and related systems; conduct safety briefings and guide guests through celestial viewing experiences (planets, galaxies, star clusters) 

• Manage observatory bookings and guest communications using internal systems (Outlook, Book4Time, Key), including scheduling, reservations, waivers, and coordination of guest preferences and flow in collaboration with resort teams 

• Support internship programs, team development, and community outreach by mentoring students and assisting with training, educational events, and community nights 

• Partner with Activities, Concierge, Guest Services, and Cultural teams to coordinate programming, events, guest logistics, and transportation while supporting cultural programming as scheduled 

• Maintain observatory equipment (telescope, optics, cameras, software), monitor environmental conditions for optimal viewing, and assist with astrophotography and image processing to enhance guest experiences 

• And More! 

WHAT TO BRING 

• Successful candidate must possess legal work authorization in United States 

• The hospitality business functions seven (7) days a week, twenty-four (24) hours a day and scheduled days and times may vary based on need. Holidays and weekends availability is required. 

• Hawaii Driver’s Abstract and PUC Certification  is required for this role 

• Ability to stand for extended periods, lift up to 30 lbs., and push/pull as needed during shifts  

• Strong public speaking and storytelling skills, with the ability to engage and educate diverse audiences 

• Knowledge of or willingness to learn astronomy, Hawaiian wayfinding, and celestial navigation 

• Additional cultural or astronomy-related certifications are preferred  

JOIN OUR ‘OHANA & ENJOY OUR AMAZING BENEFITS: 

• Hourly Rate: $29.69 

• Competitive wages  

• Inclusive and diverse employee engagement & recognition events all year-round 

• Complimentary Employee Meals & Dry Cleaning for Employee Uniforms 

• Comprehensive learning and development programs to help you master your craft 

• Energizing Employee Culture where you are encouraged to be your true self! 

• And so much more! 

We look forward to receiving your application!  

Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.