What this Job Entails:

The Network Operations Engineer II is a network support engineer for managing and troubleshooting Network Production environments. This position requires the ability to work independently with a high level of accuracy and attention to detail.

Scope: 

• Applies company policies and procedures to resolve a variety of issues

• Works on problems of moderate scope

• Receives general instructions on routine work and detailed instructions on new projects

Your Roles and Responsibilities:

• Participate in production network and internet peering strategies

• Experience with networking technologies relative to content delivery network, monitoring capacity and peering traffic.

• Day-to-day activities involve working on multiple vendor servers and various software and hardware issues

• Handle traffic and any other queries raised by ISP/partners

• Support team in handling network and traffic peering for any incidents such as input errors, CRC, Capacity, Routing, Protocol, etc. 

• Knowledgable in troubleshooting of optical (DWDM, CWDM) and IP network components.

• Working with multiple TAC vendors to fix the hardware issues

• Work with ISP/vendors on fixing any issues related to network 

• Participate in 24/7 support with other teams across the globe. Some weekend work may be required. 

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position.

Required Qualifications/Skills:

• Bachelor’s degree (B.S/B.A) from four-college or university and 2+ years’ related experience and/or training; or equivalent combination of education and experience 

• Builds productive internal and external working relationships

• Exercises judgment within defined procedures and practices to determine appropriate action

• Understanding of network and traffic peering

• Understanding of fiber-optic technology including cable types, connector types, optic types, patch panels, and optical transport technologies will be advantages.

• Understanding of preparing root cause analysis for any network and server outages.  

• Strong communication skills, including the ability to work with service providers, colocation facilities, and ISPs around the world

• Good understanding of: 

  • IP networking concepts (IPv4/IPv6, BGP, OSPF, MPLS) 

  • Optical technologies (e.g., DWDM, CWDM, fiber types, optical modules)

• Knowledgeable on Layer 1 troubleshooting.

Preferred Qualifications: 

• Experience working in a multi-vendor network environment. 

• Experience on Optical Devices Cienna/Infinera/Huawei preferred.

• Network certifications. CCNP/JNCIP/Ciena preferred