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At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Join us and help shape the future of aerospace and defense.

The following position is to join our RTX Enterprise Services team in Santa Isabel, Puerto Rico:

The Mobility Operations Specialist will be responsible for working within a small team of dedicated operational individuals to build, test, implement and maintain operational process and solutions based on a set standards and requirements. This includes the ability to translate vendor products, product code, roadmap services and implement without negatively impacting current processes. The Mobility Operations Specialist will provide the engineering and fourth level support for Mobile support and operations services. The successful candidate will be responsible for understanding Mobile Device management tools, Mobile security, and how products integrates into RTX and our business units. This Individual will be responsible for understanding the overall product, how to manage, support and initiate changes including the ability support Mobile hardware, Applications, and MDM tools.  

What You Will Do

• Responsible for supporting all end users across the enterprise, United States and Internationally
• Assist in the design and development of enterprise mobility operations solutions
• Partner with BU Mobile Leads on end user support system consolidation, ad-hoc requests and escalations as they arise
• Assist in the tracking and closure of ticket escalations (end user, BU Mobile lead, etc) utilizing various Mobile Device Management (MDM) software
• Responsible for the creation and modification of Knowledge Based Articles
• Continue to execute on new engineering and service technologies innovation
• Assist in the consolidation of Mobile Operations Processes
• Provides support, (architecture, administration, maintenance, monitoring, backup, contingency), for multiple MDM technologies and environments
• Architects improvement opportunities spanning service delivery, user experience, security, etc. 
• Implement and execute system upgrades of the on premise and cloud servers 
• Maintain existing and, as required, develop new documentation that will include but is not limited to SOPs and System Architecture Guides and diagrams adhering to organizational templates, policies, and standards 
• This position will reference written work instructions for guidance with daily job activities. Work instructions are available in English only.

Qualifications You Must Have

• A University Degree or equivalent experience and minimum 5 years prior relevant experience, or an Advanced Degree in a related field and minimum 3 years experience.
• Experience working with international teams and end users
• Experience preparing and delivering written and verbal reports and general communications to audiences of varying levels of seniority and technical ability. 
• Experience with Vendor Management
• Experience with Mobile Device Management Software
• Experience with ServiceNow or a related software
• Experience with wireless service providers
• Experience with help desk ticketing software
• Experience with Customer Support
• Experience with Project Management

Qualifications We Prefer

• Experience with mobile envirenments  
• Active Directory Federated Services (ADFS) 
• Microsoft Azure Active Directory
• Strong analytical problem solving, priority setting, facilitation, and collaboration skills.
• Demonstrated ability to effectively communicate ideas and lead through influence to accomplish challenging goals & objectives.
• Excellent understanding of document control, update processes and tools.
• Must work well under pressure and have the flexibility to manage multiple demands.
• Self-starter and independent thinker who is capable of finding and developing solutions.

What We Offer

Whether you’re just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.

Learn More & Apply Now!
Location: This position is remote. However, the successful candidate must be currently living in Puerto Rico.

Please consider the following role type definition as you apply for this role:
Remote: This position is currently designated as remote. Employees who are working in Remote roles will work primarily offsite (from home). The employee may be expected to travel to the Santa Isabel site location as needed.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

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