We are recruiting for a rapidly developing specialty footwear and leather goods company seeking a Learning and Store Development Manager. The business operates premium retail stores featuring handcrafted boots, leather accessories, belts, bags, and other high-quality products from established and emerging makers.

This position will build training programs that help store employees deliver knowledgeable and personalized customer service. The successful candidate will support new store openings while strengthening product knowledge, sales capability, and leadership development across the organization.

Key Responsibilities

• Develop training programs for store employees and managers.
• Lead onboarding initiatives for new retail team members.
• Create product knowledge and customer service training materials.
• Support training requirements for new store openings.
• Coach managers on employee development and performance improvement.
• Evaluate training effectiveness and identify development needs.
• Maintain consistent service expectations throughout the store network.

Requirements

• 5+ years of retail training, learning and development, or store leadership experience.
• Background within premium, luxury, fashion, or specialty retail preferred.
• Experience designing and delivering employee training programs.
• Strong facilitation and presentation abilities.
• Comfortable working with store teams at different levels of experience.
• Ability to travel to company locations as required.

Benefits

Medical and dental insurance

Paid time off

401(k) plan

Employee product allowance

Travel reimbursement

Professional development support

Salary: $90,000 to $110,000 per year

Keller is a recruitment agency that provides services to clients ranging from startups and non profits to multinational corporations. Keller emphasizes ethical search processes, attentive candidate care, and leadership placements that support long-term client outcomes.

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Equal Employment Opportunity and Non-Discrimination Policy

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• Rhode Island: We do not request or require salary history from applicants.
• Connecticut: We provide wage range information upon request or before discussing compensation.
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Note: This job posting may be for a position with Keller Executive Search or one of our clients. The specific employer will be identified during the application and interview process. Employment laws and requirements may vary depending on the employer and location.