FC Global Services India LLP (First Citizens India), a part of First Citizens BancShares, Inc., a top 20 U.S. financial institution, is a global capability center (GCC) based in Bengaluru. Our India-based teams benefit from the company’s over 125-year legacy of strength and stability. First Citizens India is responsible for delivering value and managing risks for our lines of business. We are particularly proud of our strong, relationship-driven culture and our long-term approach, which are deeply ingrained in our talented workforce. This is evident across all key areas of our operations, including Technology, Enterprise Operations, Finance, Cybersecurity, Risk Management, and Credit Administration. We are seeking talented individuals to join us in our mission of providing solutions fit for our clients’ greatest ambitions.

Job Description:

Value Proposition:

As a QA Lead Engineer – Appian Platform, you will be the senior hands-on quality engineer responsible for defining and executing the testing strategy for enterprise applications built on the Appian low-code automation platform.

You will lead functional, integration, regression, API, automation, performance, and release validation across Appian applications while remaining hands-on with test design, automation, execution, troubleshooting, and defect analysis. This is an individual contributor technical lead role responsible for driving engineering-quality practices across the Appian delivery lifecycle and ensuring applications are scalable, secure, reliable, and production-ready.

Job Details

Position Title: Lead Software Engineer – Appian

Career Level:  P3

Job Category: Manager

Role Type: Hybrid

Job Location: Bangalore  

About the Team:

The Enterprise architecture workflow automation and robotics team is community of dedicated professionals committed to building center of excellence for workflow automation and robotics.

Impact

Enterprise architecture workflow automation and robotics support several critical business functions for the bank. This role is vital for building and maintaining enterprise workflow automation and robotics CoE. Our values — inclusivity, transparency, and excellence — drive everything we do. Join us and make a meaningful impact on the organization.

Key Deliverables (Duties and Responsibilities)

• Own the end-to-end QA and testing strategy for complex enterprise Appian applications.

• Lead testing across SAIL interfaces, process models, Records, Data Fabric, business rules, workflows, integrations, APIs, Connected Systems, and data flows.

• Develop comprehensive test strategies, test plans, scenarios, test cases, traceability, and acceptance criteria.

• Remain hands-on with functional, integration, system, regression, API, end-to-end, and exploratory testing.

• Design and maintain automated testing frameworks and regression suites for Appian applications.

• Automate UI and end-to-end testing using tools such as Selenium, Playwright, or equivalent enterprise automation frameworks.

• Perform REST/SOAP API and integration testing using Postman, REST Assured, or equivalent tools.

• Validate complex Appian workflows including process routing, business rules, SLAs, exception handling, escalations, parallel processing, and asynchronous processes.

• Validate Records, Data Fabric, database transactions, data integrity, data transformations, and integration results across systems.

• Test Appian security including roles, groups, object security, record-level security, user access, authentication/SSO, and authorization scenarios.

• Lead performance, scalability, volume, and reliability testing for business-critical Appian applications.

• Partner with Appian engineers to review Health Check findings, performance issues, query/process behavior, and production defects.

• Perform root-cause analysis for complex defects and work closely with developers and architects through resolution.

• Define and maintain regression testing strategy across Appian releases and platform upgrades.

• Validate application deployments and environment promotions across development, test, staging, and production environments.

• Integrate automated testing into CI/CD and DevSecOps pipelines and establish automated quality gates.

• Define QA standards, reusable testing patterns, automation standards, test-data strategies, and quality metrics.

• Lead defect triage and provide clear assessment of severity, priority, release risk, and production readiness.

• Provide release quality sign-off/recommendations based on testing results, defect status, regression coverage, and identified risks.

• Mentor QA engineers and developers on Appian testing practices and automation.

• Partner with Principal/Lead Engineers, Product Owners, Enterprise Architecture, Security, Risk, and business teams to ensure quality throughout the SDLC.

Skills and Qualification (Functional and Technical Skills)

Functional Skills:

• Team Player: Support peers, team, and department management.

• Communication: Excellent verbal, written, and interpersonal communication skills.

• Problem Solving: Excellent problem-solving skills, incident management, root cause analysis, and proactive solutions to improve quality.

• Partnership and Collaboration: Develop and maintain partnership with business and IT stakeholders

• Attention to Detail: Ensure accuracy and thoroughness in all tasks.

Technical/Business Skills:

• 8+ years of software quality engineering/testing experience, including enterprise application testing.

• 4+ years of hands-on testing experience with Appian applications or significant experience testing complex BPM/workflow platforms.

• Strong understanding of Appian SAIL, Process Models, Records, Data Fabric, Sites, business rules, integrations, Connected Systems, Web APIs, and application architecture.

• Strong experience with functional, integration, system, regression, end-to-end, and exploratory testing.

• Advanced experience designing and implementing test automation frameworks.

• Strong hands-on experience with automation technologies such as Selenium, Playwright, Java, JavaScript/TypeScript, or equivalent frameworks.

• Strong experience with API testing, including REST/SOAP services, Postman, REST Assured, or equivalent technologies.

• Strong experience with SQL and database validation, including data integrity, reconciliation, and backend testing.

• Experience testing complex workflow/BPM, case management, business rules, process orchestration, and human-task applications.

• Experience testing authentication, SSO, authorization, role/group access, and application security controls.

• Experience with performance and load-testing tools such as JMeter, LoadRunner, or equivalent technologies.

• Experience integrating automated testing with CI/CD pipelines and DevSecOps practices.

• Experience with test management and defect-management platforms such as Jira, Azure DevOps, or equivalent enterprise tools.

• Strong understanding of Agile/Scrum delivery, SDLC, test lifecycle, defect management, and release governance.

• Demonstrated ability to lead QA activities across multiple developers, applications, and integrated systems.

• Strong analytical and troubleshooting skills with the ability to independently investigate complex application and integration failures.

• BS/MS in Computer Science, Engineering, Information Technology, or equivalent professional experience.

• Appian Certified Associate Developer – Required

• Appian Certified Senior Developer – Strongly Preferred

• Appian Certified Lead Developer – Preferred

• Current/active applicable Appian certification expected.

• Additional Appian certifications and formal certifications in software testing, test automation, or quality engineering are preferred.

• The QA Lead is not expected to function as the primary Appian developer; however, the individual must have sufficient Appian technical depth to understand application design, process models, data architecture, integrations, security, and platform behavior to independently lead testing of complex Appian solutions.

Relationships & Collaboration

Reports to: Associate Director

Partners: Senior leaders and cross-functional teams

Accessibility Needs

We are committed to providing an inclusive and accessible hiring process. If you require accommodations at any stage (e.g. application, interviews, onboarding) please let us know, and we will work with you to ensure a seamless experience.

Equal Employment Opportunity

FC Global Services India LLP (First Citizens India) is an Equal Employment Opportunity Employer. We are committed to fostering an inclusive and accessible environment and prohibit all forms of discrimination on the basis of gender, religion, caste, disability, sexual orientation, economic status or any other characteristics protected by the law. We strive to foster a safe and respectful environment in which all individuals are treated with respect and dignity. Our EEO policy ensures fairness throughout the employee life cycle.