Location:

Pay Range:

Job Description Summary:

Collaborates with the Clinical Nurse Manager (CNM) and/or the Regional Director of Nursing to  plan, direct, and evaluate the overall nursing care and functions of the clinic. Coordinate the activities of the unit and direct, organize, and assign work to the nurses and pharmacy technicians. Assess, monitor, and educate the nursing staff on patient care.  Institute emergency procedures as necessary. Assures compliance with all job breakdown instructions (JBIs) and regulations to the assigned areas.

Integrated Expectations: This Lead role encompasses all core responsibilities and performance expectations of the Registered Nurse (Job 1410), in addition to the leadership and oversight duties outlined below.

Key Performance Area:

Work in collaboration with all office departments to ensure continuity of patient care and smooth office flow. Staffing: Prepare schedule for clinic’s nurses and pharmacy technician(s).  Works in collaboration with the CNM and/or OM to ensure coverage for patient schedules and/or staff planned/unplanned time off.  Training:  Collaborates with the CNM to plan the orientation of new nurses and pharmacy technicians.  Will review and assess the skills of new employees with the CNM to determine the need for further training, if applicable.  Ensures employees have the resources to perform their job. Forms:  Responsible for the completion of incident reports and adverse event reports. Patient Education: Coordinates with nurses to ensure patient education is completed prior to initiation of new medication. Oversee packet assembly for patient education material. Communication: Act as a resource for staff regarding AON policies and procedures.  Collaborates with the CNM on clinical policy, procedure and regulatory changes, and the communication made to the nursing and pharmacy staff. Research:  Understand and support clinical trials.  Will communicate with Research Coordinator to ensure that patient care is always achieved, if applicable. Pharmacy:   Work with purchasing department to ensure PAR levels are maintained to ensure sufficient stock and to minimize waste.  Have thorough knowledge of Nucleus medication dispensing system.  Oversee ordering of medical and pharmaceutical supplies, if applicable.  Comply with all Federal and State laws and regulations pertaining to patient care,   patients’ rights, safety, billing, human resources and collections.  Adhere to all AON and departmental policies and procedures, including IT policies and procedures and Disaster Recovery Plan. Maintain and ensure the confidentiality of all patient and employee information at all times. Will be expected to work at any AON location to help meet AON business needs, within reasonable expectations. Will be expected overtime when given sufficient notice.   Attend and participate in CNM and RDN scheduled meetings. Will be expected to function and staff as a Registered Nurse when necessary. This includes performing port flushes, injections, administering all types of infusions and supporting nurse triage. Ensure completion of daily variance report and resolution of unsigned charges. Maintain knowledge of Nucleus medication dispensing system. Create and maintain a positive, high quality work environment.

Collaborates with CNM or RDN to:

Provide daily direction and communication to employees so that departmental work is performed in a timely, efficient, and knowledgeable manner.  Create and maintain high quality work environment so team members are motivated to perform at their highest level. Provide continual evaluation of processes and procedures.  Discuss all suggested methods to improve area operations, efficiency, and service to both internal and external customers. Establish work procedures and processes that support company and departmental standards, procedures, and strategic directives. Provide performance feedback and coaching on a regular basis with each nurse/pharmacy technician. Maintain a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate that will be conducive to maximum employee morale, productivity, and efficiency/effectiveness. Provide appropriate coaching, counseling, direction, and resolution to staff nurses when applicable Interview job applicants and provide feedback

Position Qualifications/Requirements:

Education:

• Unencumbered RN License in the state of employment or multi-state licensure

• Associates Degree or Bachelor’s Degree in nursing is required.

Certifications/Licenses:

• Registered Nurse license.

• Certification of OCN required within two years of employment. 

• Current CPR certification.

• Valid state Driver’s License for travel to satellite offices and offsite meetings. Compliance with the company Driver Safety Operations and Motor Vehicle Records Check Policy is required.

Previous Experience:

• At least two years of experience with hematology/oncology patients in a clinic or hospital is required

Core Capabilities:

• Analysis & Critical Thinking: Critical thinking skills including solid problem solving, analysis, decision-making, planning, time management and organizational skills. Must be detailed oriented with the ability to exercise independent judgment.

• Interpersonal Effectiveness: Developed interpersonal skills, emotional intelligence, diplomacy, tact, conflict management, delegation skills, and diversity awareness. Ability to work effectively with sensitive and confidential material and sometimes emotionally charged matters.

• Communication Skills: Good command of the English language. Second language is an asset but not required. Effective communication skills (oral, written, presentation), is an active listener, and effectively provides balanced feedback.

• Customer Service & Organizational Awareness: Strong customer focus. Ability to build an engaging culture of quality, performance effectiveness and operational excellence through best practices, strong business and political acumen, collaboration and partnerships, as well as a positive employee, physician and community relations.

• Self-Management: Effectively manages own time, conflicting priorities, self, stress, and professional development. Self-motivated and self-starter with ability to work independently with limited supervision.

• Must be able to work effectively in a fast-paced, multi-site environment with demonstrated ability to juggle competing priorities and demands from a variety of stakeholders and sites.

• Leadership and Mentoring:  Effectively lead and facilitate group discussions, coach, mentor, motivate, and engage others to align to a common goal. Ability to effectively lead projects from inception through implementation and assessment.

• Human Resources Management: Effectively hire, coach and support staff develop, as applicable, as well as manage resources, performance and employee relations, and supervise within established policies, procedures and legislation.

• Computer Skills:

  • Proficiency in MS Office Word, Excel, Power Point, and Outlook required.

Travel:  <25%

Standard Core Workdays/Hours: Monday to Friday 8:00 AM – 5:00 PM. 

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