What’s the Opportunity? 

Reporting to the Director, Cloud Operations, the Lead Cloud Operations Engineer is a senior-level technical role that is responsible for leading a team of engineers focusing on leveraging cloud technologies to build scalable, reliable, and efficient systems that meet the organization’s and clients needs. Your primary goal is to implement and ensure that the team is successful in following best practices in ensuring our client’s applications and services run smoothly in the cloud environment while optimizing performance, security, and cost-effectiveness in a customer facing role for our rapidly expanding infrastructure.  Your responsible for the day to day technical tasks that your team performs, advocating for them, and connecting with management on how to enable and support the team to provide them with what they need to be successful, whilst rolling up your sleeves and working alongside them and your peers.  Your provide guidance and leadership to more junior members of the team, to carry out the tasks and outcomes set by management.     

What Will You Do? 

• Align with peers and management to ensure that best practices in cloud operations are maintained and adhered to  

• Provide technical guidance and leadership to team members and ensure they are on-track with day to day tasks  

• Support and align efforts to meet customer needs as a part of service delivery  

• Work with senior team members to learn, review, assess and improve infrastructure capabilities  

• Monitor and manage infrastructure, ensuring the highest levels of infrastructure availability  

• Install, configure, test, maintain, operating systems, application software and systems management tools  

• Document and review the design, operations and troubleshooting of technology platforms and procedures  

•  Troubleshoot incidents reported on the infrastructure  

• Perform Root Cause Analysis  

• Create and review Root Cause Analysis documentation  

• Present analysis to internal and external stakeholders  

• Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with engineers to implement fixes  

• Maintain security, backup, and redundancy strategies  

• Author and maintain scripts to increase system efficiency  

• Identify, conceptualize and execute automation engagements  

• Communicate proactively with customers and internal team members to deliver business value as a part of daily work management  

• Lead triage sessions with customers and partners  

• Train, guide and help other members of the team to obtain necessary knowledge  

• Adhere to defined support processes  

• Support team in developing a knowledge base Ability to work in remote and/or office setting   

• Fast paced environment with tight deadlines  

• Support offshore hours / multiple time zones  

• Flexibility with working hours based on team and client needs 

What Do You Need to Succeed? 

Must Haves 

• Degree in computer science, engineering or equivalent experience  

• Certifications on cloud technologies  

• Troubleshooting Linux based systems  

• Scripting (shell, python)  

• Mentorship, coaching and guidance to more junior members of the team and sharing knowledge  

Nice to Have 

• Domain knowledge of banking, financial services, enterprise data platforms, AI-driven automation, and large-scale enterprise IT environments will be considered a strong asset   

Additional Job Details 

• Vacancy Status: Open Position to be filled 

• Mode of Work: Hybrid 

• Use of AI: Zafin may use Artificial Intelligence (AI) and/or other forms of automated technology to screen and/or assess applicants for this position. Zafin will not utilize AI for conducting interviews and/or making hiring decisions.