The Knowledge Management Specialist leverages strong clinical knowledge and product expertise to bridge the gap between core development and regional teams via documentation collateral and engagement. This role ensures product adoption by translating complex product features into meaningful guidance and assisting with the feedback loop to the core product team. The ideal candidate is a problem solver with strong communication and instructional skills.  

Responsibilities 

• Develop and maintain high-quality EHR product collateral for stakeholders including sales, implementation, support, training teams, and customers.
• Simplify complex product features into clear documentation, videos, diagrams, and other collateral.
• Collaborate with agile teams on design, usability, and workflow mapping to improve product experience.
• Provide guidance on system capabilities, configuration options, and best practices.
• Ensure accuracy and consistency of collateral by reviewing product updates and specifications.
• Create and deliver multimedia content for new releases and feature enhancements.
• Partner with regional teams to integrate best practices into training programs.

Qualifications 

• Practical operational experience in healthcare organizations (quality, safety, care management, care coordination, PAS, analytics, etc.)
• Background in EMR implementation, training, or product support.
• Strong understanding of healthcare workflows.
• Excellent communication skills with the ability to simplify complex concepts.
• Strong attention to detail, organizational skills, and ability to work both independently and collaboratively.
• Experience working in agile development environments.
• Proficiency with documentation and multimedia tools (e.g. Confluence, Camtasia).
• Experience using AI-assisted tools (e.g. copilots, summarization tools, or chatbots) with an ability to critically evaluate and verify AI-generated outputs
• Demonstrated ability to learn, evaluate, adapt to, propose and implement AI-augmented workflows in order to continually enhance your own, and the team’s productivity
   

Education 

• Bachelor’s degree in Healthcare Administration, Clinical Informatics, Health IT, Communications, or a related field preferred.
• 3+ years of experince
• Additional certifications in EMR systems or healthcare IT documentation are a plus.

We are an equal-opportunity employer and do not discriminate because of race, color, religion, sex, national origin, ancestry, marital status, veteran status, age, disability, sexual orientation or gender identity or expression or any other legally protected category. InterSystems is an E-Verify Employer in the United States.