Sobre esta vaga de Junior – Payment & Operations Analyst na Pluxee
At Pluxee, we shape the world of employee benefits and engagement by bringing to life a personalized and sustainable employee experience, at work and beyond.
Permanent RegularJob Description:
The Junior Payment Operations Analyst supports the day-to-day execution, monitoring, and improvement of payment operations across multiple platforms.The role also contributes to product and data initiatives, ensuring efficient payment flows, high service quality, and continuous improvement of the payment ecosystem.The role collaborates closely with Product, Operations, Engineering, QA, Compliance, Vendors, and Country stakeholders to ensure payment products remain scalable, compliant, operationally efficient, and aligned with business and customer needs.
Your next challenge...
1. Payment Operations (≈40%)
- Provide first-line support for payment-related incidents (Salesforce, Carta, Apata, etc.)
- Monitor payment flows, incidents, and alerts, ensuring timely follow-up and resolution
- Track and escalate issues to second-line teams where required
- Support operational follow-up of payment platforms (bug tracking, improvements, QBRs)
- Prepare and maintain reporting (e.g. Apple Pay performance)
- Support Purchase Order (PO) processing and invoice verification
- Contribute to payment-related projects and initiatives in Belgium
2. Product & Delivery Support (≈25%)
- Support the collection and structuring of business and operational needs
- Assist in drafting user stories and functional documentation
- Participate in testing activities (UAT, defect tracking, follow-up)
- Contribute to Agile ceremonies (backlog refinement, sprint follow-up)
- Support coordination between business, operations, and IT teams
3. Merchant Operations (≈20%)
- Monitor and analyse transaction discrepancies (e.g. unmatched transactions)
- Support the resolution of merchant-related operational issues
- Contribute to improving merchant tools and operational processes
4. Data & Reporting (≈15%)
- Act as point of contact with Data teams for dashboards and reporting needs
- Support the creation and enhancement of operational dashboards
- Translate business needs into structured reporting requirements
Your a match...
Experience
- 0–2 years of experience in operations, payments, data, or consulting
- Strong interest in payments, fintech, or digital products
Skills
- Analytical mindset with strong problem-solving abilities
- Structured, detail-oriented, and proactive
- Ability to manage multiple topics in parallel
- Strong communication and stakeholder management skills
Technical Skills
- Good knowledge of Excel (data analysis, reporting)
- Familiarity with Agile environments (Jira, user stories) is a plus
- Experience with operational or ticketing tools is a plus
Languages
- Fluent in French and English
- Dutch is a strong asset
Success Factors
- Quickly understands payment flows and systems
- Takes ownership of operational topics and follow-up
- Communicates clearly and effectively with stakeholders
- Demonstrates curiosity and continuous learning mindset
What You Will Gain
- Strong exposure to payment ecosystems (wallets, processing, platforms)
- Hands-on operational experience combined with product and data insights
- Opportunity to grow into roles in Payment Operations, Product, or Data
- Hybrid working environment depending on local policies. Collaboration with local business teams and relevant regional or global stakeholders. Occasional travel may be required depending on business needs.
Why join Pluxee?
Join an inclusive team
Work at the heart of the community alongside 5,000 experts across 29 countries - we embrace diversity and value uniqueness, fostering a workplace where everyone can thrive.
Turn inspiration into possibility
Get space to try new ideas, experiment and move the world of work forward as you bring new digital experiences - and moments of connection - to millions of people.
Make a positive impact
Touch millions of lives and create meaningful change for people and the world we share, supporting our commitments to diversity, sustainability, and local economies.
Grow with us
Get support you need to take meaningful steps in your career, whether you're performing your work/life balance or learning new skills.
