Job responsibilities

• Supporting partner API integrations during onboarding and launch;
• Consulting partners and commercial stakeholders on API functionality;
• Handling requests coming through the ticketing system;
• Validating the quality of partner integrations;
• Logging information about integrating partners;
• Conducting Zoom/Google Meet calls with partners;
• Working with API logs and troubleshooting errors;
• Escalating requests to other teams when needed;
• Maintaining and updating the knowledge base.

Requirements

• At least 1 year of experience in API technical support (2nd–3rd line support)
  OR experience with API integrations, launch, and support of API clients;
• Time management, strong communication skills, proactivity, and willingness to learn;
• Confident experience working with APIs and Postman;
• Ability to persuade and influence stakeholders;
• Basic understanding of API integration design principles;
• Ability to read logs in JSON and XML formats;
• Understanding of CRUD principles;
• Ability to work with Google Docs;
• Ability to handle cross-functional / adjacent project tasks;
• English level B2 or higher (both written and spoken).

Preferred Skills:

• Experience with SQL, Grafana, and Kibana;
• Experience working with project-based tasks;
• Strong communication skills.

Benefits

• Flexible schedules and opportunity to work remotely.
• Ambitious and supportive team who love what they do, appreciate each other, and grow together.
• Internal programs for adaptation and training, development of soft skills, and leadership abilities.
• Partial compensation for participating in external training and conferences.
• Corporate English school: Group and individual lessons, speaking clubs with colleagues from all over the world.
• Corporate prices on hotels and travel services.
• MyTime Day Off - an extra non-working day without loss of compensation.