Job Title: Customer Support Agent – Elevator Industry

Job Summary:
Responsible for handling customer interactions related to elevator services, including inquiries, complaints, service requests, and follow-ups. Acts as the first point of contact to ensure timely resolution, customer satisfaction, and smooth coordination with the service and maintenance teams.

Key Responsibilities:

• Inbound Calls:
  • Receive and log customer calls regarding elevator breakdowns, maintenance requests, and general inquiries.
  • Provide accurate information on service schedules, warranty, and AMC (Annual Maintenance Contract) details.
  • Escalate urgent issues to the technical team for immediate action.
• Outbound Calls:
  • Follow up with customers on service completion, feedback, and satisfaction levels.
  • Remind clients about upcoming maintenance visits or AMC renewals.
  • Reach out to potential customers for service upgrades or new product offerings.
• Coordination & Documentation:
  • Maintain detailed call logs in CRM systems.
  • Coordinate with field technicians and service managers to ensure timely resolution.
  • Prepare daily/weekly reports on call volumes, resolutions, and customer feedback.

Skills & Qualifications:

• Strong communication skills in English and local languages.
• Customer-focused with problem-solving abilities.
• Basic knowledge of elevator systems and service processes (training will be provided).
• Proficiency in MS Office and CRM tools.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on https://kone.com/global/en/careers.html