IT Support Specialist (Service Delivery Technician)

Warsaw, Poland

VF Corporation is looking for an exceptional IT Support Specialist (Service Delivery Technician) to join our EMEA End User Service (EUS). Position in based in Warsaw, Poland. The area of ​​operation is mainly Poland, but the person in this position will also support selected countries in Northern and Western Europe.

VF is a global apparel company connecting people to the lifestyles they cherish through our family of iconic brands. At the heart of our journey lies our purpose: We power movements of sustainable and active lifestyles for the betterment of people and our planet. This is our purpose. It’s the reason we come to work every day. Our purpose unites us and leads us to pursue our goals, together. This is our calling. Learn more at vfc.com

Let’s talk about the role!     

The IT Support Specialist’s main responsibility is to enable VF employees to use technology efficiently across Poland and selected countries in Northern and Western Europe. In this role, you will provide advanced 1st and 2nd line technical support and troubleshooting, while delivering excellent customer service to VF associates. This position is offered on an employment contract with a hybrid working model (3 days in the office).

How You Will Make a Difference

• Provide support to end users for computer, application, system, device, access and hardware issues.  

• Identify, triage, and resolve technical problems of moderate complexity.

• Accurately, document, track, and monitor problems using applicable systems and tools.

• Installation and Support of company and required hardware (desktops, laptops, printers, phones, tablets) and software.

• Provide service for face-to-face engagement with VF associates and remote.

• Assist users with new technology training when introducing new offerings helping the VF workforce to adapt and embrace technology to work more efficiently.

• Accept various projects, develop work plans, and ensure timely completion as directed.

• Accurate asset management of corporate computer devices, peripherals and stockroom.

Skills for Success

The requirements listed below are representative of the knowledge, skills, and/or abilities required for the individual to be successful in this position.

• Preferably education in IT or technological fields

• Work experience: 3 years in IT environment technical knowledge of workstation hardware and software, printers, network, smart phones, Android and iOS, etc.

• Language skills:  Fluent in English, knowledge of other languages is an asset

• Ability to travel to Lódź

• Strong Analytical Skills

• Interpersonal skills and a desire to thrive in a team-oriented environment.

• Ability to work with peers in collaborate teams

Good relational skills with a focus on rapport-building, listening, and questioning skills will help you getting the job done and going the extra mile. We are looking for:

• A pro-active Team player, able to perform well under pressure

• Working knowledge of local area networks (LAN) and wide area networks (WAN).

• Computer hardware and software troubleshooting

• Advanced knowledge of Microsoft products (OS & Office 365), Apple Mac OS/iOS

• Perform at a high standard of efficiency and work independently

• Ability to lift packages up to 15 kg

What’s in it For You

We’re in the business of unleashing human potential, driven by the ideas, energy and commitment of our people. That’s why we offer comprehensive benefits that encourage mental, physical and financial well-being for all VF associates. When it comes to benefits, we’re the total package.

• Cooperation based on an employment contract

• We are working in hybrid mode, three days of work from the office

• We offer a supportive feedback-based culture where respect and integrity guide us in what we do

• An inclusive international environment where people of diverse backgrounds, lifestyles and nationalities love working together

#readytoapply

Hiring Range:

annually