• Provide Level 1 support for ITSM tools and the ERP system, including initial triage, ticket logging, and basic issue resolution.
• Manage the product catalog within the ERP system, including adding new items, updating existing entries, categorizing products, and identifying/merging duplicates.
• Oversee MSP contracts by tracking renewals in the system, managing notifications, monitoring usage, and generating contract-related reports.
• Generate internal and external reports as needed to support operations, compliance, and decision-making.

Requirements

• Bachelor's degree in information technology, Computer Science, Business Information Systems, or a related field.
• Basic understanding of IT Service Management (ITSM) concepts (e.g., ITIL foundation level is a plus).
• Familiarity with ERP systems or service desk tools (any hands-on exposure is an advantage)
• Strong attention to detail for catalog and contract data management.
• Good communication skills
• Ability to work collaboratively in a team environment and follow documented processes.

Benefits

• A culture of growth: Many of our leaders started in junior roles — we believe in investing in our people and growing talent from within.
• Continuous feedback: We don’t wait for annual reviews — we believe in real-time coaching and development.
• Supportive & collaborative vibes: We're all about learning together, cheering each other on, and diving into challenges as a team.
• A space for every personality: Love socializing? You’ll thrive in our lively environment where conversation and connection are key. Prefer quiet focus? We’ve got dedicated Focus Rooms perfect for deep work.
• Flexible work options: Enjoy up to 6 Work from Home days per month — balance that works for