IT Help Desk Technician - Millennium Space Systems

Company:

Millennium Space Systems

Millennium Space Systems, a part of Boeing Defense, Space and Security (BDS), is a fast, agile small satellite company focused on national security space. Our missions have direct impact to global security, like missile warning and Earth observation.

Our team is curious, bold and innovative. We take risks, innovate and explore new techniques and technologies. We influence change because we challenge the status quo. And when we watch our satellites launch, we know each one of us made it happen.

Job Summary: The IT Help Desk Technician will provide technical support and assistance to Millennium employees and contractors, whether on the phone or in person. This role’s primary goal is to ensure a client's satisfaction and ability to properly operate any PC or technology they may be having trouble using. This is a second shift role, with hours from 3pm-1am. This is an onsite role that sits at our office in El Segundo, CA.

This position's internal job code is Technical Support - Help Desk. Our team is currently hiring for level 2.

Position Responsibilities:

• Manage Help Desk tickets in a timely and organized manner using Service Now ticketing system
• Responds to customer issues via phone, email, and computer chat to provide customer assistance
• Documenting customer interactions
• Run diagnostics to resolve customer reported issues
• Experience supporting new employee (Onboarding)
• Escalate issues as needed to the next Tier of IT support
• Install, make changes, and repair computer hardware and software
• Follow up with customers to ensure issues are resolved
• The ability to lift 25 pounds

Basic Qualifications (Required Skills/Experience):

• Technical degree or 2+ years of experience working in a help desk role
• Available to work overtime if needed
• Proficiency with Dell Computers utilizing Windows 10/11
• Highly organized with strong ability to keep Help Desk tickets in order
• This position requires the ability to obtain a US Security Clearance for which the US Government requires US Citizenship. A final U.S. clearance Post Start is required

Preferred Qualifications (Desired Skills/Experience):

• Experience with Active Directory, Office 365, IP Phones, Windows 11
• Experience supporting new employee Onboarding
• Flexibility to work a variety of shifts or sites with minimal notice
• Excellent oral communication skills
• Detail oriented
• Ability to diagnose and resolve basic computer, mobile devices, and printer technical issues
• CompTIA A+ certification
• CompTIA Security+ certification

Physical Demands of the Work Environment

• The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus.

Conflict of Interest:

Successful candidates for this job must satisfy the Company’s Conflict of Interest (COI) assessment process.

Drug Free Workplace:

Millennium Space Systems, a Boeing Company, is a Drug Free Workplace (DFW) where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.

Total Rewards:

At Millennium Space Systems, a Boeing Company, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent.  Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.  

Millennium Space Systems also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.  

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

Pay is based upon candidate experience and qualifications, as well as market and business considerations.

Summary pay range: Level 2: $62,050 – $91,250

Millennium is DDTC-registered, ITAR-compliant Company. This position is located at a facility that requires special access. Applicants MUST be U.S. citizens and eligible for a security clearance. Additionally, applicants must be willing to apply for and maintain a security clearance. We encourage all interested candidates to apply for any open position for which they feel they are qualified.

Category = Information Technology & Analytics

Language Requirements:

Not Applicable

Education:

Not Applicable

Relocation:

Relocation assistance is not a negotiable benefit for this position.

Export Control Requirement:

This is not an Export Control position.

Safety Sensitive:

This is not a Safety Sensitive Position.

Security Clearance:

This position requires the ability to obtain a U.S. Security Clearance for which the U.S. Government requires U.S. Citizenship. An interim and/or final U.S. Secret Clearance Post-Start is required.

Visa Sponsorship:

Employer will not sponsor applicants for employment visa status.

Contingent Upon Award Program

This position is not contingent upon program award

Shift:

Shift 2 (United States of America)

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