Position Description

• Own the operational management of all ISP and ILA locations across Europe.

• Ensure site availability, resilience and compliance with operational standards.

• Manage preventative maintenance programmes.

• Coordinate planned engineering works.

• Oversee emergency repairs and incident response.

• Maintain accurate asset and site documentation.

• Develop lifecycle replacement plans for critical infrastructure.

• Office maintenance

• Security systems

• Access control

• Health & Safety

• Fire compliance

• Environmental compliance

• Office moves and fit-outs

• Building services

• Utilities management

• Colocation providers

• Building landlords

• Facilities contractors

• Security providers

• Maintenance providers

• Utility providers

• Contract governance

• SLA management

• Performance reviews

• Commercial negotiations

• Cost optimisation

• Escalation management

• Manage facilities and site operating budgets.

• Identify cost reduction opportunities.

• Control operational expenditure.

• Support capital investment planning.

• Validate supplier invoices.

• Deliver annual savings targets.

• Standardising operational processes.

• Improving site documentation.

• Enhancing resilience.

• Reducing operational risk.

• Supporting automation initiatives.

• Improving supplier performance.

• Implementing operational KPIs.

• Health & Safety legislation

• Fire regulations

• CDM requirements

• ISO standards

• Environmental legislation

• Internal governance policies

• Engineering

• Service Delivery

• Service Assurance

• Procurement

• Finance

• Legal

• Security

• Property partners

• Customers where required

• Operational availability of ISP and ILA estate

• Facilities operational performance

• Budget management

• Supplier performance

• Regulatory compliance

• Asset accuracy

• Operational risk management

• Continuous improvement delivery

• 5+ years managing critical infrastructure or facilities.

• Experience managing multiple sites across Europe.

• Supplier and contract management.

• Budget ownership.

• Experience in telecoms, data centres or critical environments.

• Strong commercial awareness.

• Excellent stakeholder management.

• Telecommunications experience.

• Data centre operations.

• Fibre network infrastructure.

• ISO management systems.

• CDM knowledge.

• Facilities Management qualification (IWFM/BIFM).

• NEBOSH or IOSH qualification.

• Leadership

• Negotiation

• Commercial management

• Problem solving

• Risk management

• Organisation

• Communication

• Decision making

• Continuous improvement mindset

• Analytical capability

• ISP & ILA site availability

• Supplier SLA performance

• Facilities incidents

• Budget adherence

• Cost savings delivered

• Planned maintenance completion

• Health & Safety compliance

• Audit performance

• Asset accuracy

• Customer-impacting infrastructure incidents

• Time to resolve facilities issues

• Ownership and accountability

• Customer-first thinking

• Strong attention to detail

• Calm decision-making under pressure

• Collaborative leadership

• Commercial awareness

• Bias for action

• Continuous improvement mindset

• High integrity

• Commitment to operational excellence

• Establish complete governance over the ISP and ILA estate.

• Improve supplier accountability through structured performance management.

• Deliver measurable cost savings without compromising resilience.

• Produce a multi-year lifecycle and investment plan for critical sites.

• Standardise facilities management across all Zayo Europe locations.

• Improve documentation, asset management and compliance.

• Reduce operational risk across the physical infrastructure estate.

• Become the recognised operational owner for Zayo Europe's physical network infrastructure and facilities.

UK Rewards

• Competitive compensation including annual incentive plan

• Hybrid working

• Excellent benefits including health, disability and life insurance

• Pension with higher employer contributions up to 8%

• Retail and fitness membership discounts

• Generous paid time off policy including enhanced paid parental leave, 25 days paid time off, one floating day and two volunteer days off per annum

• Employee assistance programs including mental health, wellbeing and medical support

Zayo Europe provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.