The Role

As an Integration Analyst within Xylem's Professional Services team, you will serve as the primary coordination point between customers and internal delivery teams to ensure the successful, timely delivery of integration solutions. You'll play a critical role in customer implementations, backlog management, issue resolution, and stakeholder communication while translating technical concepts into clear, actionable information for non-technical audiences. This role is ideal for a highly organized, customer-focused professional who thrives in a collaborative, fast-paced Agile environment and is eager to grow within a software and services organization.

Core Responsibilities

• Serve as the customer-facing point of contact for assigned integrations, managing implementation activities and ensuring a positive customer experience.

• Coordinate with internal product, development, services, and support teams to deliver integration solutions and resolve customer issues in a timely manner.

• Manage a portfolio of 30+ integrations simultaneously, providing proactive communication, expectation management, and follow-up on open items.

• Create, maintain, and prioritize Jira tickets, user stories, defects, and implementation tasks to ensure accurate backlog visibility and workflow management.

• Support backlog grooming, sprint planning, and prioritization activities while tracking progress and identifying potential risks or delivery blockers.

• Provide clear, professional status updates and facilitate communication between technical teams and non-technical stakeholders.

Required Qualifications

• Bachelor's degree in Business, Information Systems, Computer Science, Project Management, or a related field, or an equivalent combination of education and relevant professional experience.

• Minimum of 2-3 years of professional experience in customer-facing service delivery, project coordination, implementation support, business analysis, technical operations, or a related role.

• Demonstrated ability to communicate clearly and professionally with both internal teams and external customers.

• Proven technical project management skills with the ability to translate technical concepts, issues, and requirements into simple, understandable language for non-technical audiences.

• Strong organizational skills with attention to detail and the ability to manage multiple priorities, follow through on open items, and maintain accurate records.

• Collaborative working style with the ability to coordinate effectively across product, development, support, services, and customer stakeholders.

Preferred Qualifications

• Familiarity with Agile methodologies and experience using Jira for ticket tracking, backlog management, and workflow coordination.
• 2-3 years of process ownership, project ownership, or implementation management experience.
• Experience working in a customer-facing SaaS, software, technology, or professional services environment.

Travel Requirements: Minimal travel required; occasional travel may be required for team meetings, customer engagements, or business needs.

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment. 

Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation