What you’ll do

As the first point of contact for associates, you’ll use strong customer service and communication skills to resolve inquiries related to the HR systems you support. Your responsibilities will include:

• Supporting Home Office, DC, and Field associates via email or phone on routine HR questions.
• Resolving or escalating a variety of HR system related inquiries, including providing basic training for HR transactions and performing password resets in multiple applications.
• Partnering with the HR team to hand-off associate relations cases or other issues requiring escalation.
• Completing a variety of administrative tasks related to compliance with state and federal law
• Assisting with routine audits and/or data entry tasks in HR systems

What you’ll bring

• 1-2 years’ experience in a high-volume customer service environment, such as a call center or retail store location
• Ability to accurately assess an issue and determine appropriate escalation protocols
• Familiarity with HR systems and concepts, including system access and basic HR transactions or processes
• Strong customer service orientation and ability to support non-technical users via phone and/or email communication
• The ability to work independently, as well as being comfortable sharing knowledge and responsibility with the full HCM team
• Able to handle confidential information with professionalism and diplomacy
• Knowledge of and experience in a retail environment desired
• This is a fully remote position, with responsibilities that require strong communication skills and the ability to thrive in a virtual work environment. The ideal candidate will be located in CA.

Why You'll Love It

• Up to 30% employee discount and product sample sales!
• A fun and supportive work environment where you feel welcome and safe.
• A culture of inclusion that empowers you to be your best authentic self.
• Opportunities to make an impact through your passions.
• Wellness Program including virtual fitness classes, personal health advocates, coaches, gym discounts and more.
• Accrued Vacation, Sick Time and Personal Holidays.
• Eligible employees offered Medical and Dental Insurance, Vision Coverage, 401(k) Savings Plan, Commuter Benefits, Employee Assistance and more.

CA Pay Range is $28 - 32 hourly.

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If you need reasonable accommodations to complete the on-line application, please contact the Human Resource Department:

Phone: 1-833-680-2399

Email: [email protected]

This email address is only to request reasonable accommodation for the application process due to a medical condition. If you do not need a reasonable accommodation for such reason, please use the apply button below to complete an application and upload your resume.
 

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable laws, which depending on your location may include the Fair Credit Reporting Act, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the Los Angeles City Fair Chance Act.

An Equal Opportunity Employer

It is the policy of World Market, LLC. to recruit, hire, train, promote, transfer and compensate our associates and provide all other conditions of employment including Company sponsored events without regard to race, color, creed, religion, national origin, age, sex, gender identity, genetic information, marital status, lawful alien status, sexual orientation, physical or mental disability, citizenship status, veteran status, employment status or any other basis prohibited by applicable law.