Please submit your resume in English.

To learn more about our team and office culture in Tokyo, Japan, visit the following links. 
Careers Page: https://www.knowbe4.com/careers/locations/tokyo
Glassdoor: https://www.glassdoor.com/Jobs/KnowBe4-Ad-Tokyo-Jobs-EI_IE969384.0,7_KO8,10_IL.11,16_IS5263.htm

The HR Operations Specialist (International) is responsible for providing operational support to the HR Manager as well as developing and facilitating initiatives to help create a collaborative and inclusive office environment/company culture.

This includes supporting various human resources plans and procedures for all company personnel based on KnowBe4’s established company goals and objectives. In addition, the ideal candidate will take a hands-on approach in assisting the HR Manager managing day-to-day HR issues by acting as a contact for managers and employees to provide counsel, coaching and support on HR policies and employee related questions when the HR Manager is absent.

Responsibilities:

• Assist in drafting and implementing robust HR policies, procedures and processes in line with KnowBe4’s culture and core values, including the development of the employee handbook 
• Provide operative and administrative support to the Director of People Operations throughout the employee lifecycle in a confidential and sensitive manner (e.g. but not limited to  on- and offboardings, employee relations matters including dispute resolutions, disciplinaries, grievances, leaves, absence, retirement and redundancy)
• Assist the Director of People Operations in managing compliance requirements with regards to employee contracts, bonuses, pensions and related matters.
• Assist in handling time off requests for holidays, illness and other types of leave
• Assist the Director of People Operations with benefits administration, selection and coordination with vendors
• Handling of logistical office needs including ordering of supplies, dealing with vendors and greeting visitors 
• Coordinate on-boarding for new employees
• Manage the budget allocated for the office ensuring that we are within budget for all culture/office spend
• Assist the DoPO/POM in the execution of HR projects
• Come up with creative ideas to keep the company culture alive
• Coordinate cross-functional events, end of month lunch/dinners, staff birthdays, shipping employee goodies etc. 
• Partner with our US-based Culture team to ensure alignment with culture objectives
• Assist in the creation and implementation of local diversity initiatives
• Support with HR projects when needed

Minimum Qualifications:

• Relevant degree or equivalent experience preferred
•  Experience within HR Operations desired
• Strong administration skills
• Familiarity with business software such as Microsoft Office
• A high level of confidentiality
• Excellent interpersonal and customer-facing skills
• Strong communication skills, both written and verbal
• Customer focused attitude 
• Excellent time management and organizational skills 
• Ability to multi-task and work in a fast-paced environment
• Attention to detail
• Resourceful and proactive
• Willing to go the extra mile 
• Very familiar with computers; Macbooks are a plus. 
• Microsoft Office literate