About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Lisbon’s most iconic address. Located in the heart of Lisbon, our historic Hotel wears the cultural heart and soul of Portugal on its sleeve. Inside, art-deco sensibilities mingle with an updated Louis XVI style, and a collection of important contemporary local artwork fills our halls. Outside, views of the city’s rolling hills and brightly tiled exteriors spread out before you. After spending the day exploring the city sights, many just steps from the Hotel, we invite you for a seasonally inspired, Michelin-starred gastronomic experience at CURA restaurant.

About the role

We are in search of a dynamic Director of Housekeeping to oversee the meticulous operations of our Housekeeping department. Reporting directly to the Director of Rooms, this pivotal role is responsible for ensuring that our guest rooms, public areas, and employee spaces maintain the highest standards of cleanliness and presentation. The Director of Housekeeping will also provide leadership for the Laundry Department to uphold our unwavering commitment to service excellence.

 

What you will do

• Lead and manage the Housekeeping Department team, overseeing all aspects of recruitment, training, scheduling, performance evaluations, and disciplinary actions as needed.
• Develop and implement comprehensive cleaning and preventive maintenance programs to preserve the aesthetic appeal and longevity of our furniture, fixtures, and equipment.
• Uphold stringent cleanliness standards, conducting regular inspections, and collaborating closely with external contractors to ensure prompt and top-quality service delivery.
• Exemplify the highest levels of hospitality and professionalism when handling guest interactions, promptly addressing complaints, fulfilling special requests, and coordinating housekeeping requirements.
• Monitor departmental expenditures, including labor costs, uniform expenses, linen inventory, cleaning supplies, and contracted services, to meet established financial targets.
• Maintain accurate inventory records, conduct periodic inventories, and recommend appropriate actions based on inventory outcomes.
• Prepare annual budgets for labor and operational expenses, and contribute valuable insights to the Capital Plan through well-considered proposals.
• Ensure the smooth and efficient functioning of the Laundry/Valet Department, offering support and assistance as necessary.

 

What you bring

• Exceptional leadership capabilities and outstanding interpersonal skills.
• The ability to effectively prioritize tasks and adapt to evolving operational demands.
• A steadfast work ethic, sound business acumen, and an unwavering commitment to delivering unparalleled service.
• Three to five years of proven experience in diverse Rooms Operations management roles.
• A college degree in hotel management, business administration, or equivalent experience.
• Previous hotel or luxury brand experience preferred.
• Fluent level of Portuguese and English is required.
• Must hold authorization to work in a European country.

What we offer: 

• Competitive compensation package.
• Statutory vacation allowance plus one additional day of paid leave.
• Outstanding training programs and career development opportunities, including enriching international taskforce opportunities.
• Employee travel program with complimentary stays at Four Seasons properties worldwide.
• Provision of employee uniforms.
• Complimentary meals at our much-loved Sabores Employee Restaurant.
• A birthday cake prepared especially for you by our renowned Pastry Team for you to celebrate with your loved ones.
• Comprehensive medical insurance, with the option to extend coverage to family members, plus access to an on‑site doctor for preventive care.
• Exclusive retail, spa, and food & beverage discounts within the hotel.
• Access to a modern, fully equipped employee on‑site gym.
• Full access to the FS Benefits platform.