Four Seasons is powered by our people. We are dedicated to perfecting the travel experience through the highest standards of hospitality, embracing a deeply instilled ethic of personal service. As a company, we are guided by the Golden Rule—treating others as we wish to be treated ourselves.

At Four Seasons, we believe that our success depends on the quality of our people. Our employees embody a passion for excellence, a spirit of teamwork, and a genuine commitment to service. We offer a unique working environment where your skills are nurtured and your contributions are recognized, ensuring that you can thrive personally and professionally.

Join our award-winning team and discover why Four Seasons continues to be an employer of choice and a global leader in luxury hospitality.

What you will do 

• Deliver guest request items promptly and accurately from Housekeeping or pantry areas, confirming completion through established communication channels.

• Transport Housekeeping colleagues safely and efficiently to their allocated work locations in accordance with daily operational requirements.

• Operate buggies and equipment responsibly, completing all required safety checks before and after use.

• Present oneself in full issued uniform with a clean, neat, and professional appearance at all times.

• Conduct all duties in public areas discreetly, maintaining a calm and unobtrusive presence.

• Demonstrate professionalism and adherence to all Four Seasons policies, house rules, fire and safety regulations, and departmental procedures.

• Maintain awareness of daily operations, priorities, and special instructions.

• Answer telephones professionally, accurately relaying messages and requests.

• Anticipate guest needs, assess guest satisfaction, and handle concerns courteously, escalating issues to the Director of Housekeeping when appropriate.

• Report all accidents, incidents, or unsafe conditions immediately to the Director of Housekeeping.

• Respond appropriately and calmly in emergency or safety situations, following hotel protocols.

• Communicate effectively with other departments to ensure seamless service delivery.

• Report any lost or unattended items found in guest contact areas to Housekeeping Security in accordance with lost-and-found procedures.

• Participate in shift handovers, ensuring clear communication of outstanding tasks and special instructions.

• Perform additional duties or projects as assigned by Management.

What you bring 

•   High School education or equivalent experience 

•   Experience required by position is from two to four years of employment in the related position with Four Seasons 

or other organization. 

•   Excellent communication skills Strong analytical and critical thinking skills