Job Description:

The Global Experiences team of Experiential Learning Specialists works as a liaison between universities and organizations to source and schedule academic engagements internationally. Your primary responsibilities will be to research and outreach to executives and contacts globally to arrange academic engagements that align with program objectives. Experiential Learning Specialists work over the phone, email and virtual platforms (zoom/teams) to engage with both faculty and speakers to align content with course objectives. They partner with internal departments such as sales and account management to deliver a high-quality academic experience exceeding university expectations.

Responsibilities: 

• Manage and confirm approximately 150 academic engagements
• Adhere to Global Experiences Team Timeline
• Complete Business Briefings at 21 days prior to trip departure
• Track all contacts sourced using the Capstone CRM platform
• Collaborate and support fellow Global Experiences Team members
• Communicate with internal teams and customers regularly and in a clear, organized manner.
• Connect virtually with overseas contacts to form partnerships
• Gather information on global markets
• Research and understand emerging trends in assigned markets
• Ensure client expectations and deadlines are met
• Prepare for and lead client calls and meetings
• Work effectively with other members of the university team regarding important on-trip details
• Create and update curriculum and academic materials including, but not limited to: Academic Overviews
• Program and Meeting Themes
• Maintain and create Destination Briefings throughout the year, ensuring that relevant world events, economic trends, major elections, etc. are incorporated and current
• Research trending themes and industries across the globe
• Undergrad and Grad programs – contribute to sourcing company visits for programs by gathering academic and course goals from customer and identifying companies and people to target
• Oversee Experiential Learning:
• Ensure Panel topics are relevant and focused
• Align Strategy Challenges and Project topics, deliverables, and academics to ensure they match class curriculum
• Match clients to service-learning opportunities that offer a safe, positive, and educational experience
• Support the Sales and Account Management teams by providing “cheat sheets” for business content, what is trending, etc.
• Complete Global Experiences Team special projects assigned by the Director of Global Experiences
• Contribute to weekly team meetings and attend monthly higher-ed team meetings
• Support the Global Experiences Team with regular tasks including confirmation forms, confirming engagement details in the system, and other duties as needed.

Qualifications:

• 1-2 years’ experience in customer service
• Client relationship management experience is a plus
• Desire to work in a fast-paced, challenging environment
• A highly self-driven sense of motivation and perseverance
• Hunger to grow and openness to learning
• Proactive and team oriented
• Problem solver with attention to detail
• Positive and forward-thinking attitude with a strong work ethic
• Strong phone and interpersonal skills
• Excellent written and communication skills
• Highly organized with strong time management and follow up
• Project management experience is a plus
• Understanding of global markets including languages, currencies, and world events is helpful but can also be learned if you have the desire
• Flexible as needed with work hours to accommodate international time differences
• Ability to travel domestically and internationally
• BA/BS degree required

Our Values & Culture

• Act as one team with integrity, respect, transparency and inclusion
• Do the right thing to deliver exceptional results to every customer.
• Build education and learning into everything we do.
• Care for our people and communities
• Mission-driven: focus and passion on “transforming lives” through study abroad.
• Self-Motivated: When you have a goal, you own it. Ability to remain focused for months at a time in order to persistently pursue new business.
• Industrious & Hard Working: You’re willing to both make decisions and collaborate in the pursuit of getting things done. You don’t stop until the problem is resolved, especially if the problem is challenging and forces you to grow.
• Optimistic & Creative: This is less about having all of the answers and more about how you approach problems that come up.

Work Perks

• Comprehensive health benefits: medical, dental, vision, life, AD&D, accident, critical illness, disability insurance, FSA/HSA options with employer HSA contributions, and a generous 401(k) match.
• Generous paid time off including 11 paid company holidays, 25 PTO days the first year (prorated), 1 paid volunteer day, 4 mental health days, and bereavement
• Professional development support, including up to $5,250 annually for tuition reimbursement and up to $1,000 for certifications annually
• Opportunities for paid and discounted travel
• Flexible work schedule providing on-site, remote, and hybrid office opportunities
• Encouraged participation in a wide variety of Employee Resource Groups
• Employee Assistance Program (EAP) and wellness resources, including fitness centers at select locations
• Paid parental, caregiver, and disability leave
• Team Member Discount Program
• Engaging, collaborative, and fun work environment