We are seeking an IT & Systems Manager to oversee core business systems, technology vendors, system integrations, and digital platforms across Australia, New Zealand, and UK/European markets. Reporting to the CEO, this role is responsible for ensuring technology systems remain secure, reliable, scalable, and fit for purpose while leading IT projects, driving process improvements, managing vendor relationships, and supporting the organisation’s long-term growth, operational efficiency, and digital strategy on a global scale.

• Oversee core business systems, ensuring they remain secure, stable, efficient, and aligned with business objectives.
• Manage relationships with external IT suppliers, software vendors, and technology partners to ensure service quality and performance.
• Lead and coordinate IT projects, system upgrades, and technology initiatives to support operational and strategic goals.
• Monitor system integrations, data flows, and platform connectivity to ensure accurate, secure, and efficient information exchange.
• Identify opportunities to improve system performance, reduce costs, streamline processes, and enhance digital capabilities.
• Oversee website systems, digital platforms, and customer-facing technology, including online quote and purchase journeys.
• Provide technology leadership through reporting, troubleshooting, governance, vendor management, and continuous improvement initiatives.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, Engineering, or a related field, with 5+ years of experience in IT systems management or technology leadership roles.

• Strong understanding of systems architecture, integrations, data flows, infrastructure, and business-critical technology platforms.
• Proven experience managing IT vendors, software providers, service levels, and technology partner relationships.
• Demonstrated success in delivering technology projects and driving system, process, and operational improvements.
• Solid knowledge of IT security, compliance, regulatory requirements, and risk management within business environments.
• Strong analytical, problem-solving, and stakeholder management skills, with the ability to communicate technical concepts to non-technical audiences.
• Commercially focused, highly organised, and capable of balancing strategic planning with hands-on troubleshooting and continuous improvement initiatives.

Benefits

We offer more than just a job — we offer a supportive and rewarding career experience. Here’s what you can expect from this opportunity: 

• Work from home 
• Monday to Friday 9AM to 6PM GMT / BST (adjustments will be made for daylight saving time)
• HMO with 2 free dependents and medical reimbursements
• Government-mandated benefits
• Opportunities to work with leading companies in Australia and beyond
• Training programmes for career development
• Engaging company outings, team activities and wellness sessions
• Supportive, inclusive culture
• Dedicated managers focused on your growth and success 

Twoconnect connects highly skilled Filipino professionals with established companies in Australia, New Zealand, the United States, the United Kingdom and Europe, providing direct access to global careers and long-term opportunities. 

We offer competitive pay and benefits, additional entitlements and structured career development programs that make employment both financially rewarding and professionally sustainable.  

Our industry-leading retention rate demonstrates our commitment to a people-first culture that prioritizes stability, growth and genuine care for every employee. 

Twoconnect is an equal opportunity employer. We value cultural diversity and foster an inclusive workplace where every employee is respected and supported as part of a growing global team.