Job Description:

Company Description:

ITW Evercoat is the global leader in the manufacture of professional auto body repair fillers and putties, adhesives, professional car care, recreational marine patch and repair products. Evercoat is a division of Illinois Tool Works Inc within the ITW Performance Polymers and Fluids segment.  We are known for our unique 80/20 business model and core values of Integrity, Respect, Trust, Shared Risk and Simplicity. Illinois Tool Works (ITW) is a Fortune 200 Company headquartered in Glenview, IL.

Job Summary:

Provides total customer service to global customers, including order entry, shipment information, and technical information.

Essential Duties and Responsibilities:

· Responsible for daily processing of international and domestic customer orders and samples requests via telephone calls, faxes and email communications.

· Responsible for answering customer calls, technical calls via phone, emails and Web contact forms.

· Responsible for processing debits, credits and RMA’s, investigating customer deductions and resolving them in a timely manner, and other duties pertaining to the satisfaction of the customer.

· Responsible for cubing of shipments (calculating size and dimension of products skids for container and trucks) and consolidating BOL of multiple shipments across the border to appropriate customers. Coordinates with LTL, TL carriers and Freight Forwarders, the loading sequence of orders; responsible for spot quotes for miscellaneous transport needs as required.

· Responsible for preparing all export documentation, including order acknowledgements, Proforma invoices, commercial invoices, SLI’s, IMO’s, packing lists, hazardous material documentation.

· Maintains thorough knowledge and certification in all DOT, IMDG, IATA regulations and practices related to the shipment of international products.

· Coordinates carrier documentation, Bills of Lading, pick tickets, etc. for assigned international shipments.

· Responsible for filing all necessary paperwork pertaining to their accounts.

· Responsible for staying up to date on product knowledge.

· Build customer relationships to achieve long-term partnerships

· Work as a team and provide backup support as needed.

· Special projects and other duties assigned.

· Complete import/export audit and denied parties’ search.

· Maintain accurate knowledge of account pricing structure.

Education and Experience:

· At least four (4) years’ customer service and data entry experience in an industrial, chemical or manufacturing environment.

· Must have at least two (2) years’ experience with international orders, shipments, etc. including IMDG, hazmat and freight forwarders.

· High school diploma or equivalent education required. Higher level degree preferred.

Qualifications and Skills:

· Excellent communication skills, grammar and telephone techniques.

· Ability to multi-task and work under pressure.

· Excellent knowledge of computers, Microsoft office suite, spreadsheets, electronic filing systems a plus.

· Bilingual Spanish preferred.

· Build and maintain a support role with all other departments.

· Experience with ERP, including JDE a plus.

Physical Requirements:

The inability to perform any of the following physical requirements does not preclude an applicant from consideration unless, following an individualized analysis, it is determined that the physical requirement is an essential job function and the applicant is unable to perform such function with or without reasonable accommodation. Please refer to the Essential Duties and Responsibilities.

ITW is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.

Compensation Information:

ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential. 

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship. 

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.