We are seeking a highly organized and detail-oriented General Admin to support the day-to-day operations of our office. This role is ideal for a dependable professional who enjoys creating order, managing administrative processes, and serving as a key point of contact for both customers and employees. The successful candidate will be adaptable, proactive, and able to manage multiple responsibilities while maintaining a high level of accuracy and professionalism.

Requirements

· Answer incoming phone calls and direct inquiries to the appropriate department or team member.

· Manage business-to-business accounts receivable follow-up, including professional communication with customers via phone and email regarding outstanding invoices.

· Own the timesheet entry process from start to finish, including:

o Receiving and organizing time sheets

o Reviewing and reconciling information for accuracy

o Entering data into company systems in a timely manner

· Maintain physical and electronic job files, ensuring documents are properly organized and filed.

· Welcome visitors, vendors, and scheduled guests to the office.

· Receive and distribute deliveries and incoming mail.

· Assist with general office administration and special projects as needed.

· Provide administrative support to help ensure efficient daily business operations.

Qualifications

· Exceptional attention to detail and commitment to accuracy.

· Strong organizational and time management skills.

· Excellent written and verbal communication skills.

· Professional, courteous, and customer-focused demeanor.

· Ability to manage multiple priorities and adapt to changing business needs.

· Strong interpersonal skills with the ability to build positive relationships with customers, vendors, and team members.

· Demonstrated ability to learn new software platforms and business processes quickly.

· Proficiency in Microsoft Outlook, Excel, and Word.

· Experience with Microsoft Great Plains and/or ServiceTrade preferred but not required.

What we are looking for

The ideal candidate is someone who takes pride in keeping processes organized, follows through on commitments, and enjoys supporting a team. This position requires a self-motivated individual who is dependable, adaptable, and comfortable handling a variety of administrative responsibilities in an office environment that supports construction, service, and life safety operations.

Benefits

Firetrol offers competitive wages and top-of-the-line benefits that include health, dental vision, life insurance, short and long term disability, generous paid time off practice and a 401(k) plan with a generous company match and immediate vesting. Additionally, sponsors training and education opportunities. Finally, Firetrol offers career growth opportunities, not just a job.