The Front Desk Receptionist provides superb customer service to patients & staff and support for the office, independently and with minimal supervision.   

Primary Duties & Responsibilities: 

• To create a positive and professional first impression of the practice and to show the patients a “we care” attitude.   

• Schedule appointments and assist with scheduling any additional testing directed by the physician. 

• Ensure all required patient paperwork is compiled for that day’s appointments. 

• Collect co-pays and past balances at check-in and enter them into the batch for the day in Practice Management. 

• Reviews for completeness and accuracy and then enters required patient demographics and clinical information into Practice Management and EHR. 

• Scan the patient’s driver’s license and insurance card(s) front and back into Ntierprise. 

• Ensure all required referrals are obtained, scanned into the EMR, and linked to that day’s appointment within Practice Management. 

• Reconcile payment batches at the end of every day and turn them in to the Site Manager. 

• Schedule follow-up procedures and coordinate any local ASC cases. 

• Assist patients with the completion of the Phreesia registration system.   

• As part of the requirements of your position, you are expected to travel to other sites within a reasonable geographic region. 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice. 

Qualifications: 

• Minimum High School Diploma or GED required. 

• Minimum of two (2) years of front office experience, preferably in a medical setting.   

• 1 - 2 years of customer service. 

Knowledge, Competencies & Skills: 

• Excellent customer service. 

• Attention to detail and willingness to learn. 

• Proficient knowledge of medical terminology, ICD-9, and CPT-4 Codes. 

• Strong communication skills, both verbal & written. 

• Proficient computer software and database skills. 

• Comfortable working in a fast-paced environment. 

• Very comfortable asking probing questions to patients. 

• Must demonstrate a caring, compassionate, and patient attitude. 

• Maintain HIPAA compliance. 

• Multitasking and proactive problem-solving. 

• Ability to type 40 Words Per Minute. 

Direct Reports: 

• N/A. 

Travel:  

• Ability to travel to other sites as necessary.