Team Manager 

Location: CHANEL, Harrods RTW

Contract: 12 months fixed term contract (mat cover), Full-time

CHANEL is committed to delivering the ultimate luxury experience across all client touchpoints. From our Fashion boutiques with our Fashion Advisors, to online on CHANEL.COM or via our client care teams, we endeavour to provide an elevated, seamless, and memorable client experience. 

YOUR ROLE @CHANEL:   

To lead from the front and act as a strong presence on the floor, ensuring an exceptional client journey through impeccable service, team inspiration and seamless day to day operations, upholding CHANEL’s standards of excellence in every client interaction. The role of a Team Manager acts as a vital link between the boutique team and senior management, aligning daily performance with CHANEL’s strategic vision. 

WHAT IMPACT YOU CREATE AT CHANEL 

Team management and Client Experience  

• Acting as the bridge between the shopfloor and the senior management team.  

• Prominent figure on the floor, leading the team with a collaborative approach.  

• Reporting into the Assistant Managers and ultimately the Boutique Director, providing constant feedback and solving any difficult scenarios as and when they arise, as well as celebrating successes!  

• Motivate and inspire the team to deliver the ultimate Chanel experience  

• Coach the team to ensure and maintain the shopfloor to a luxury standard (VM, wrapping, replenishment).  

Business Priorities  

• Being able to drive business priorities through FA engagement with CHANEL & Moi, CRM, IFL for example to embed a culture of consistent learning, clienteling and exceptional service.  

• Have a thorough understanding of all operational procedures and systems and support the FA team as appropriate  

• Feedback to the Management team on department performance in terms of sales, merchandising and action plans to elevate the client experience.  

• Creating a thriving team environment and embedding the best conditions for success.  

• Develop a positive culture of psychological safety and constant two-way communication.  

• Ensuring a calm and professional atmosphere through leading by example and being present.  

• Be transformational, by looking to the long term and creating the team of the future!  

• Making things beautiful – understanding luxury and CHANEL’s positioning within it.  Protecting the brand for the long term.  

WHAT YOU WILL BRING TO THE ROLE  

• Great communication skills  

• Diplomacy and the ability to filter messages from Senior Managers to the floor and vice versa.  

• Adaptability, fearless curiosity, being able to flex into different areas where required and embrace new challenges.  

• A calm and confident approach, with a strong sense of responsibility  

• Organised and efficient with an attention to detail  

• The ability to make decisions  

• A talent for motivating others.  

• A passion for people management.  

YOU ARE ENGERGISED BY  

• Working in a vibrant, constantly changing environment with a different challenge every day.  

• Motivating and inspiring your team with your enthusiasm for luxury service  

• Working collaboratively with your team and the wider business  

• Encouraging development of your team  

• Coaching and mentoring  

• Ensuring best practice and client service standards are embedded in team culture.  

• Relationship building – always looking to learn from and help the people around you.  

WHAT WILL YOU GAIN FROM THIS EXPERIENCE   

• The opportunity to be a part of an exciting and successful business environment.  

• A defined career path and scope for development.  

• To be a strong part of the management team.  

• Contributing to the on-going and companywide vision of sustainability. Sustainability is one of CHANEL’s key performance drivers, embedded into our ways of working we require continued collective action from all employees to deliver on CHANEL’s House Sustainability Ambitions across our four key areas, Restoring Nature and Climate, Investing in Circularity, Advancing dignity and prosperity and Promoting the autonomy of women  

BENEFITS AT CHANEL  

Our employee benefits have been created to support you across your professional and personal life by offering you:    

• Physical Wellbeing: Private Medical Insurance covering pre-existing medical conditions and ability to add family members, Online GP App with 24/7 appointments available within 24 hours and Cycle Scheme participation for a tax-exempt bike and/or accessories    

• Financial Wellbeing: Pension, Life Assurance and Retail Discounts across multiple retailers including Supermarkets, Gyms, Days Out and 100’s more    

• Mental Wellbeing: Employee Assistance Programmes and Other Support Lines    

• Platforms: Multiple Platforms to support across Wellbeing     

• Lifestyle: Arts & Culture Ticket Discounts across major London attractions, CHANEL Product Discounts and Employee Only Sales    

• Employee Recognition: Service Awards Programme offering CHANEL Products, Retail Vouchers and Additional Holidays across milestones    

*Benefits are eligibility dependant and subject to change at any time     

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to Chanel.