We begin with dreams. Dreams drive our motivation. Dreams are our future. The world's dreams, people's dreams, our dreams. Our passion creates ideas that make dreams come alive. Technology and products that were only dreams become reality.

All for dreams. Dreams challenge and the Nidec-Group will continue to meet the challenge. For the world's and people's tomorrows; the world's first, the world's best technologies and products; we will continue our part in creating a better society.

Job Summary

Job Description

The Field Service Technician is responsible for providing comprehensive technical support to our clients and ensuring that our products are running efficiently. This role requires excellent communication and problem-solving skills, as well as a deep understanding of technology and company products.

Responsibilities:
Install, configure, and troubleshoot our products on-site or remotely in office
Respond to customer inquiries and provide technical support via phone, email, or in-person
Perform regular maintenance and upgrades on our products
Collaborate with sales and engineering teams to identify and resolve customer issues
Create and maintain technical documentation and service manuals

Organizational Impact

• Works to achieve operational, functional, and/or business targets within team with major impact on departmental or job family results, using extensive technical principles
• Seasoned technical contributor; works under limited supervision
• Works independently on a wide range of moderately complex projects and may be responsible for entire projects or processes within team
• May contribute to the development of goals and planning efforts for the department

Requirements:
Experience in a technical, electrical or mechanical field
Strong analytical and problem-solving skills
Excellent communication and customer service skills
Ability to work independently and travel as needed

Additional Job Details

Equal Employment Opportunity and Affirmative Action at Nidec
Nidec is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants receive consideration for employment without regard to their age, gender, gender identity, sexual orientation, race, color, genetic information, religious creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by law. For more information regarding your (EEO) rights as an applicant, please visit the following website: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf

Work Shift Schedule

No Soliciting

Nidec will not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to Nidec job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers. Pre-approval from the Nidec Talent Acquisition team is required before any external candidate can be submitted and such candidate must be submitted to the Nidec Talent Acquisition team.