Job Description

The Event Support Coordinator is responsible for providing event support assistance for all inbound inquiries.  They will handle calls, e-mails and chat inquiries for all Reed Exhibitions events.  Inquiries are from all event attendees across all Reed Exhibitions.  The questions vary from registration, general show info, pricing, etc.

Accountabilities:

• Responds quickly and efficiently to customer queries via chat, e-mail and / or phone 

• Proactively seeks out information about each show to be able to provide accurate information to customers 

• Listens actively, identify customer needs and deliver excellent service at every interaction that reinforces RX as a supplier of choice 

• Ensures all communication, written or verbal is clear, concise, polite and informative 

• Provides ad-hoc support to show teams 

• Takes ownership of queries from start to finish 

• Ensures tasks and workload are completed to agreed SLA 

Qualifications:

• Bachelor’s degree holder

• At least 1 year customer service in contact center environment

• Basic skills in using and navigating Salesforce/Help/Outlook 

• Basic skills in using and navigating through different show websites 

• Basic skills in using and navigating through different registration tools and ticketing systems 

• Basic skills in using Microsoft Office applications 

• Basic skills in using telephonic system (Jabber, Enghouse Touchpoint, MS Teams Voice) 

• Exhibits core competencies based on Customer Support function 

• Keen attention to details 

• Strong verbal and written communication skills 

• Experience in back-office support for emails and chat 

• Call Taking experience 

• Project Coordination 

• Stakeholder Management 

• Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives.

• Exhibits core competencies based on Customer Support function

• Keen attention to details
• Strong verbal and written communication skills
• Experience in back-office support for emails and chat
• Call Taking experience
• Project Coordination
• Stakeholder Management
   

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