A little about us

incident.io is the leading AI incident response platform, relied on by some of the best engineering teams in the world when things go wrong.

Since launching in 2021, we've helped over 2,000 companies, including OpenAI, Netflix, and Airbnb, run more than 1 million incidents.

The stakes are real, the talent is insane, and somehow it's a genuinely lovely place to work. We all pull our weight, go the extra mile, and put in the bit of magic most companies don't have time for, all while having fun and never taking ourselves too seriously.

We've raised $96 million from Index Ventures, Insight Partners, and Point Nine, and we're growing fast. There's never been a better time to join.

The role in one line

This is a team of talented enterprise sellers who don't need someone to teach them the basics — they need someone who's closed deals like theirs and can help them close bigger ones.

What that looks like day to day

Most of your impact here comes from two places: being genuinely hands-on in deals, and coaching the people running them. This isn't a step-back-and-build-process role, at least not primarily — it's a step-in one.

You're picking this team up at an interesting moment. Your counterpart on the other first-line team just got promoted into a first-line manager role elsewhere in the business, which means we need someone who can prove out what great first-line management looks like at this stage. Do that well, and it's what allows our Head of Enterprise Sales (who reports into the CRO) to properly step into a second-line, more strategic role instead of still being pulled into the weeds.

You'll also be building top-of-funnel with your team, not just managing what lands on their desk. Product, Marketing, and CS are tight cross-functional partners here, not departments you loop in occasionally — they work in lockstep with sales.

AI is a genuinely serious part of how this team operates, not a box to tick. We're a small team founded by engineers, with a highly accessible C-suite that's close to the work. We want someone who's properly AI-pilled — using AI seriously in how you sell and coach, not just talking about it.

As we scale, we look from within first. Second-line opportunities and beyond open up as the team continues to hit — or exceed — its targets.

Who you are

• You've closed true enterprise deals yourself — ideally selling to digital natives and technical buyers — so you know exactly what a rep needs from you in the final stretch of a close, not just the theory of it.

• When a deal slips or the forecast goes sideways, you're the steady one — not the one adding to the panic.

• You help reps learn from a mistake and come back stronger, rather than just flagging that it happened.

• You get real satisfaction from watching someone else level up — coaching isn't a chore for you, it's the good part of the job.

• You push harder on process, especially around building top-of-funnel, because you know a strong pipeline motion doesn't happen by accident.

• You're hands-on in deals when it matters, and you know what to look for in the last few steps of a close.

• You don't coast into an established team — you're here to raise the bar, even when the team's already good.

Supporting you

We work hard and we think life outside work matters just as much. Our benefits pack is built to support both.

• Private medical insurance. Seriously good cover - we want you and the people you love to be looked after.

• Competitive annual leave. Showing up at your best requires switching off, and we make sure you have time to do that.

• First Friday of every month off. Yes, seriously.

• Enhanced pension. We put real money in, because future-you deserves better than an afterthought.

• Meaningful equity. We're rapidly scaling, and everyone who helps shape the outcome should share in it.

• Unlimited AI spend. For everyone, not just engineers. We're all-in on AI across the company, and we expect you to be too.

• Generous parental leave. The early days with a new baby matter more than anything we're doing here, and we want you to be present for them.

• Two budgets that have your back. £1000 to invest in your setup, £500 a year to invest in yourself.