We’re People People. Are you?

We’re Sonesta International Hotels—the 8th largest hotel company in the U.S. (and growing fast 🚀).

With a dynamic mix of full-service and focused hotels across major cities, our diverse portfolio of owned, managed, and franchised properties means we’re everywhere our guests need us to be.

But here’s the thing—we’re not just in the business of hotels, we’re in the business of people. We bring service with passion, loyalty with purpose, and create experiences that genuinely connect—delivering quality, value, and memorable stays across 1,000+ properties in eight countries (and counting).

What this role is all about

What you’ll be doing

Key Job Functions

• Perform scheduled and unscheduled maintenance and repair on mechanical equipment.
• Identify and troubleshoot problems, make repairs as follows: replace bearings and belts and check for proper alignment, repair fan coil units, replace piping and fittings and maintain appropriate records of preventive maintenance and repairs.
• Respond to requests and make the necessary repairs in a timely and courteous manner.
• Assist with requests to shut down water, steam and gas supplies.
• Change filters on HVAC and fan coil units
• Ability to understand guests’ service needs & requests.
• Ability to acknowledge guests’ requests in a polite manner
• Ability to work all shifts as needed, including holidays, weekends, and vacation/sick relief and during hurricanes
• Mechanical skills
• Ability to work with computerized energy management systems
• Good communication skills and ability to have good judgment
• May be required to perform other duties as required by engineering management.
• Build solid relationship with your Colleagues
• Treat colleagues with respect and dignity
• Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

• Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.
• Deliver Passionate & Engaging Service to our Guests
• You will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs in order to exceed their expectations
• You will consistently deliver our GUEST model:
  • Greet or welcome everyone, warmly with a smile
  • Use eye and ear contact and guest’s name
  • Establish/anticipate needs
  • Solve and own all requests/complaints
  • Thank everyone

Qualifications and Skills

A candidate for this position must possess the following applicable knowledge, skills and abilities and be able to demonstrate and provide applicable examples to support his/her competency.

• Must have a minimum 2 Class Air Conditioning & Boiler Stationary Engineer’s Certificates
• Minimum 5 years in school and/or hands-on work experience in buildings with complex plumbing systems.
• Individual should have broad, practical experience in the fields of stationary engineering, building maintenance, electrical and plumbing.
• Candidate must be familiar hotel systems and equipment in order to make repair within the building preferred.

Education and/or Experience                                                                              

Must have engineering experience and 2nd class Boilers and a 2nd class Air conditioning/Refrigeration license

Must have valid Motor Vehicle Operator’s license.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk, talk or hear. The employee is occasionally required to use hands, reach, stoop, kneel, crouch and crawl. The employee must occasionally lift and/or move up to 50 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is occasionally exposed to moving mechanical parts; extreme cold, extreme heat and risk of electrical shock. The noise level in the work environment is usually moderate.

Anticipated Pay Range & Additional Job Information

How we reward you

At Sonesta, we know showing up for our guests starts with showing up for our people. That means supporting your health, your financial future, and everything in between. 

Here’s a snapshot of what we offer: 

• Medical, Dental & Vision Insurance  

• Health Savings Account (HSA) with Company Match  

• 401(k) Retirement Plan with Company Match  

• Paid Vacation & Sick Time  

• Paid Parental Leave  

• Company-Paid Life Insurance  

• Company-Paid Short-Term & Long-Term Disability  

• Hospital Indemnity, Critical Illness & Accident Insurance  

• Educational Assistance  

• Sonesta Hotel Discounts (yes, you’ll want to use these ✈️)  

• Additional Perks & Employee Discounts 
  
  

Our Commitment to You

Sonesta is proud to be an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

Before You Apply

To be considered, please complete the full application in addition to submitting your resume. Incomplete applications will not be reviewed.