Posting Date

We are seeking a highly motivated and detail-oriented professional to join our team as an Educator within ONEReg. In this key role, you will be responsible for ensuring the successful onboarding and continued development of Registration Teammates while maintaining the high standards of patient and partner service that our department is known for. You will work to foster an environment of continuous improvement, provide coaching and feedback, and drive the overall success and efficiency of our department.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Training Delivery - Delivers informal and formal learning solutions in a manner that is both engaging and effective

• Prepares for and conducts training sessions using various learning methodologies and formats (including in-person, virtual, and self-paced)

• Encourages participation and builds learner motivation

• Actively demonstrates WECARE behaviors

• Adapts to differences in communication and learning styles

• Delivers constructive feedback and coaching sessions with teammates to support professional growth and improve role performance

Manage Learning Programs & Evaluate Learning Impact – Participates in training projects and activities, using learning metrics and analytics to measure the impact

• Collaborates with leadership, program sponsors, Quality Oversight and other resources

• Assists in analyzing and interpreting audit data to identify trends and opportunities

• Utilizes the ONEReg audit tool to conduct thorough audits of Track teammates' work to ensure accuracy and adherence to processes

• Maintains accurate detailed record of audits and coaching sessions

Instructional Design – Assists in the design and development of informal and formal learning solutions using a variety of methods under the direct guidance of the Supervisor or Instructional Designer

• Maintains and develops new instructional training material

• Assists in the development of targeted workshops

• Coordinates BDP updates and develops new processes based on team opportunities or industry changes 

Coordinate Training/Onboarding Activities

• Assists with onboarding activities for TMs joining the Village/Team

• Reviews new hire lists and coordinates onboarding and learning advisor activities

• Updates dashboards, calendars, new hire lists and TM trackers for their respective areas of responsibility

SPECIALIZED EXPERIENCE, EDUCATION, TRAINING, OR QUALIFICATIONS:

Required: 

• Minimum of One (1) year of Registration/Insurance Verification experience

• Strong knowledge of internal Registration processes/BDPs and DaVita Policies and Procedures

• Effective training and presentation skills

• Passion for training and people development

• Effective planning and time management skills

• Independent judgement and decision-making skills

• Intermediate proficiency in Microsoft Word, Excel, PowerPoint, and Outlook

• Excellent interpersonal skills

• Strong written and verbal communication skills

• Ability to maintain confidentiality and discretion regarding teammate performance

• Consistent, regular, punctual attendance as scheduled.

Preferred: 

• Experience in training, coaching, auditing or process development 

• Knowledge or experience working with a variety of healthcare insurance payers

• Proficient in Microsoft SharePoint

This is a Hybrid work schedule based at one of our business offices.

What We’ll Provide:

More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out

• Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more

• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.

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At DaVita, we strive to be a community first and a company second.  We want all teammates to experience DaVita as "a place where I belong."  Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.

This position will be open for a minimum of three days.

Compensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies and experience. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits  

Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process.  You will not be penalized for redacting or removing this information.