Key Responsibilities  

• Build and maintain relationships as coaches and advocates for our drivers for: company, dedicated division, contract division, graduates, regional and/or Canadian fleets.  

• Driving a high level of engagement with your fleet - committing to the career success and personal growth of your drivers through positive working relationships 

• Reviewing scheduled pick-up and delivery appointments daily so that plenty of HOS (hours of service) are available to complete the trip on time 

• Confirming that each driver is fully informed of all customer and company expectations when freight assignment is received 

• Routing drivers for scheduled home time and assist in securing equipment at authorized locations  

• Motivating drivers to hit KPIs such as utilization, service, safety, retention and optimization 

• Counseling drivers who violate safety standards or are out of compliance with DOT, and arrange for specific re-training to help them regain good standing 

• Communicating service disruptions to internal associates so that deliveries are still made in time 

• Provide leadership, guidance, and support to your assigned drivers 

• Providing real time data to system(s) of record for load assignments, planning, tracking and tracing  

• Foster a positive and collaborative work environment. 

QUALIFICATIONS:  

Minimum Qualifications 

• Strong computer skills in a Windows environment, including Outlook, Excel, and Word 

• Excellent communication and interpersonal skills. 

• Highly organized and must be able to interact effectively at all levels, both internally and externally 

• Proven track record of making rational decisions in both routine and emergency situations 

• Able to handle high volumes of inbound email 

• Ability to perform in an environment with rapidly changing priorities and competing deadlines 

• Strong leadership skills, decision-making abilities, taking initiative and capable of both autonomic and team environments 

• Keen analytical skills, attention to detail and knowledge of time/distance geography preferred 

• Ability to handle high volumes of inbound email, phone calls and satellite communications 

Preferred Qualifications 

• Transportation/Logistics experience 

• Strong knowledge of DOT regulations and transportation industry best practices. 

SKILLS AND ABILITIES:  

• Strong communication 

• Technologically Advanced 

• DOT Regulations Knowledge 

• Analytical 

• Problem Solving 

• Empathy 

• Strong Organization 

• Active Listener 

• Decision making ability 

• KPI management 

• Documentation 

• Conflict resolution 

PHYSICAL DEMANDS:  

• Prolonged periods sitting at a desk and working on a computer 

Work Experience: 

• 2+ years in professional work setting, 1+ years Transportation/Supply Chain preferred