Core Responsibilities

Warehouse Operations & Order Fulfillment

• Pick full-pallet and carton-level customer orders accurately using pick tickets and established picking procedures.
• Verify correct SKUs and quantities before staging orders for shipment or delivery.
• Stage completed orders in designated outbound areas according to delivery and shipping schedules.
• Assist with receiving inbound shipments, including unloading trailers and containers.
• Put away received inventory into assigned warehouse locations and maintain clean, organized, and properly labeled storage areas.
• Verify products against packing slips and report shortages, damages, or discrepancies promptly.
• Assist with inventory transfers, consolidation, cycle counts, and maintaining accurate inventory locations.

Delivery & Pickup Operations

• Complete assigned customer deliveries and pickups safely, professionally, and on schedule.
• Check in with the Operations Supervisor to confirm daily deliveries, pickups, and any schedule changes.
• Confirm all orders are correct and complete before loading, including verifying products, quantities, and destinations.
• Plan efficient delivery routes based on stop locations, delivery windows, traffic, and customer requirements.
• Meet customer delivery windows and communicate proactively regarding delays or scheduling concerns.
• Handle customer pickups and returns, ensuring products and required documentation are returned and properly staged at the warehouse.
• Obtain required proof of delivery, including customer signatures when necessary.

Loading, Equipment & Safety

• Load and organize delivery vehicles efficiently based on route sequencing and customer requirements.
• Secure all loads to prevent shifting, tipping, damage, or loss during transportation.
• Complete pre-shift and pre-trip inspections of warehouse equipment and delivery vehicles.
• Operate forklifts, order pickers, and other warehouse equipment safely after receiving appropriate certification.
• Operate delivery vehicles safely and lawfully while following traffic laws and practicing defensive driving.
• Follow all OSHA and company safety procedures.
• Maintain awareness of pedestrian traffic, forklift activity, and other workplace safety concerns.
• Report equipment damage, vehicle maintenance issues, or unsafe working conditions immediately.
• Do not operate equipment or vehicles that are unsafe.

Customer Service & Communication

• Represent the company professionally during customer deliveries and pickups.
• Maintain clear and proactive communication with supervisors, dispatch, warehouse personnel, and customers.
• Ensure all delivery and warehouse documentation is completed accurately and on time.
• Support overall customer satisfaction through accurate orders, reliable deliveries, and professional service.

Key Qualifications

• Strong attention to detail and commitment to accuracy.
• Ability to work independently and manage daily priorities.
• Experience in warehouse operations, inventory handling, order fulfillment, or delivery operations preferred.
• Ability to safely operate warehouse equipment and delivery vehicles, as required.
• Strong communication, organizational, and time-management skills.
• Commitment to safety, reliability, and excellent customer service.