As Director of Fulfillment Network Optimization, you will own the strategies and day-to-day operations that keep our fulfillment engine running reliably at scale. Reporting to the VP of Delivery & Fulfillment, you will sit at the intersection of delivery operations, data intelligence, and strategic partnership management — translating complex operational realities into innovative solutions that drive consistent, excellent experiences for our customers, caterers, and delivery partners.

Our catering partners handle the majority of our deliveries. Our third-party delivery network, Dispatch, unlocks additional capacity that lets caterers take on more volume, gives customers access to more food options, and enables ezCater to extend its market-leading reliability. You will lead the strategy, relationships, and platform intelligence across both tracks — always with an eye toward network effects that drive scale, growth, and financial leverage.

What You'll Do:

Fulfillment Solutions

• Own end-to-end relationship management for our dispatch and self-delivery service provider network, managing the full partner lifecycle from onboarding and ramp through steady-state performance and sunset, as needed.
• Drive growth-oriented performance through structured accountability frameworks and incentives designed to deliver best-in-class customer experiences.
• Effectively balance and diversify capacity against demand across the network, identifying and closing coverage gaps while cultivating the network effects that unlock scale, growth, and financial leverage.
• Negotiate and secure financially attractive commercial agreements with regional and national delivery organizations, representing ezCater’s interests in high-stakes partnership discussions.
• Ensure data quality and uptime across delivery integrations, routing performance feedback to the right internal and external stakeholders to close loops and drive continuous improvement.
• Develop and lead customer-facing delivery programs that require higher-level or specialized service, including Meal Program, Concierge, Corporate Accounts, and Channel Partners, supporting premium use cases and driving growth in strategic channels.
• Build scalable, reliable solutions for high-touch and enterprise customers, ensuring that their delivery experience matches the elevated expectations of ezCater’s most important accounts.

Fulfillment Intelligence & Optimization

• Evaluate multiple layers of fulfillment data and translate findings into recommended monitoring frameworks, operational workflows, and actionable insights for both frontline and leadership teams.
• Leverage network-wide performance visibility to continuously develop and test hypotheses, turning data patterns into experiments that produce measurable improvements.
• Assess data quality gaps across fulfillment systems and guide the integration of new data sources that deepen network visibility and sharpen decision-making.
• Surface and champion partner-specific opportunities to strengthen intelligence infrastructure — including driver feedback loops, photo AI, package counts, and equipment availability signals.

Strategy & Cross-Functional Leadership

• Set the overall delivery strategy: understand industry trends and translate them into a forward-looking plan that ensures catering and delivery partners consistently set the bar for reliable execution.
• Continuously evolve our approach to meet customer needs — protecting ezCater’s market positioning through new strategic initiatives, fleet partnerships, and commercial deals that support network growth.
• Establish clear, transparent success criteria for all partners so expectations are never ambiguous and partners are never surprised.
• Drive rigorous analysis and project management to inform strategic decisions; understand and optimize the key levers that improve the delivery experience and core ezCater unit economics.
• Measure the impact of every strategy you execute, using outcomes to fuel continuous improvement across the business.
• Collaborate deeply with Customer & Restaurant Operations, Product & Engineering, Customer Service, and Growth teams — both as a consumer of their input and as a driver of insights they need to succeed.
• Inspire your team to aim higher. Delivery is a demanding business; your leadership style will be the difference between a team that thrives under pressure and one that merely survives.

What You Have: 

• 7-10 years of relevant delivery, logistics, or fulfillment operations experience, with demonstrated expertise in managing complex partner networks.
• Strong relationship management and negotiation skills — you build trust quickly with both internal stakeholders and external commercial partners at all levels.
• Proven data analytics skills and the ability to translate data into strategic action; comfortable with ambiguity and hypothesis-driven decision-making.
• Experience mapping and innovating operational processes, with a bias toward automation, efficiency, and scalable systems.
• Track record of leveraging cross-functional stakeholders to manage and execute high-impact, complex projects.
• Technology orientation — comfortable working alongside Product & Engineering teams to shape platform capabilities, data integrations, and intelligent workflows.
• Executive presence with excellent verbal and written communication skills; able to influence at the C-suite level.
• The ability to thrive in a fast-paced and ambiguous environment.
• Ability to travel up to 5 days per quarter for Together Weeks, team gatherings and other events, when applicable.

The national total target cash compensation range for this position, including base salary and bonus target, is $195,000–$274,000 annually.*

*Please note: Final offer amounts are determined by multiple factors, including prior experience, expertise and region & may vary from the amount above. This range does not represent additional compensation benefits (such as equity, 401K or medical, dental or vision insurance).