Skill required: Employee Services - Employee and Labor Relations
Designation: Delivery Operations Associate Manager
Qualifications:Any Graduation
Years of Experience:10 to 14 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? • Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs • Employee Services More into query case management • Manage the labor laws. • This encompasses interchanges between an employer and an employee and may include discussions on salary, benefit packages and employee rights.
What are we looking for? • Employee investigations • Grievance handling • Disciplinary process management • HR policy interpretation • Risk assessment and mitigation • Strong written documentation and case articulation • Stakeholder management • Conflict resolution and negotiation • High emotional intelligence and active listening • Ability to handle confidential and sensitive matters independently
Roles and Responsibilities: • In this role you are required to do analysis and solving of moderately complex problems. • Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures. • The person requires understanding of the strategic direction set by senior management as it relates to team goals. • Primary upward interaction is with direct supervisor or team leads. • Generally interacts with peers and or management levels at a client and or within Accenture. • The person should require minimal guidance when determining methods and procedures on new assignments. • Decisions often impact the team in which they reside and occasionally impact other teams. • Individual would manage medium-small sized teams and or work efforts (if in an individual contributor role) at a client or within Accenture. • Please note that this role may require you to work in rotational shifts

Any Graduation

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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