Jobs Companies Lwolf Customer Support Representative

Sobre esta vaga de Customer Support Representative na Lwolf

Lwolf · Remoto · United States (Remote)

We’re here to make real estate transactions simpler by providing a seamless digital lead-to-close experience for agents, brokers, and their clients. As the industry continues to evolve, we remain committed to supporting real estate professionals while building a diverse and inclusive workplace that celebrates individuality.

As a Customer Support Representative, you will provide technical support and troubleshooting for brokerage customers using the Back Office product, primarily through email, with phone and chat as secondary channels. You will answer questions about product functionality, use accounting knowledge when needed, resolve or escalate issues, and deliver an exceptional customer experience.

What You'll Do:

  • Support customers through email case work on Lone Wolf's Back Office product, with phone and chat as secondary support channels
  • Log details of all support sessions and customer challenges in the ticketing system
  • Monitor and manage your own case workload and backlog, prioritizing and triaging as needed
  • Work with peers to troubleshoot and resolve issues and share product knowledge
  • Rely on interpersonal skills and product knowledge to diagnose, test, and resolve customer software challenges
  • Efficiently answer customer questions while displaying excellent email and telephone etiquette
  • Work with broker accounts, applying knowledge of Lone Wolf Foundation to support account-level needs
  • Submit Jira tickets for identified bugs or issues and monitor their status through to resolution
  • Facilitate conflict resolution and escalate issues appropriately
  • Recognize opportunities for improving product and customer experience based on the feedback you receive

  • What You'll Bring:

  • Minimum 2-3 years of experience using or supporting Back Office is a plus
  • 2-3 years of experience in Customer Support preferred
  • Accounting knowledge is ideal
  • Experience with Salesforce, Zendesk, Intercom, or a similar ticketing system preferred
  • Knowledge of Remote Desktop is an asset
  • Chat support experience is a plus
  • Knowledge of Lone Wolf Foundation is a plus
  • Proficient with Microsoft Office Suite or related software
  • Pronto para se candidatar à Lwolf?
    Candidatar-se à Lwolf

    Vagas semelhantes

    Oscar Health
    Bilingual Customer Service Representative (Remote TX)
    Oscar Health
    ⚡ Candidate-se cedo Texas, United States Presencial $39,520–$43,680
    ● Nova 👁 Vista ✓ Candidatada há 16h
    Oscar Health
    Bilingual Customer Service Representative (Remote GA)
    Oscar Health
    ⚡ Candidate-se cedo Georgia, United States Presencial $39,520–$43,680
    ● Nova 👁 Vista ✓ Candidatada há 16h
    Oscar Health
    Bilingual Customer Service Representative (Remote FL)
    Oscar Health
    ⚡ Candidate-se cedo Florida, United States Presencial $39,520–$43,680
    ● Nova 👁 Vista ✓ Candidatada há 16h
    Mercury
    Customer Support Specialist - Payroll
    Mercury
    ⚡ Candidate-se cedo San Francisco, CA, New York, N... · local restrito
    ● Nova 👁 Vista ✓ Candidatada há 4d
    HE
    Customer Support Specialist
    Heartflow
    ⚡ Candidate-se cedo East Coast, United States Presencial $46,800–$62,400
    ● Nova 👁 Vista ✓ Candidatada há 1sem
    FL
    Customer Service Representative (English/Spanish Bilingual)
    Fleetworthy
    ⚡ Candidate-se cedo Remote (United States) · local restrito
    ● Nova 👁 Vista ✓ Candidatada há 1sem
    Foundation Risk Partners
    Employee Benefits Customer Service Representative
    Foundation Risk Partners
    ⚡ Candidate-se cedo Camden, New Jersey, United Sta... · local restrito $22–$25
    ● Nova 👁 Vista ✓ Candidatada há 1sem
    Corporate Synergies
    Employee Benefits Customer Service Representative
    Corporate Synergies
    ⚡ Candidate-se cedo Camden, New Jersey, United Sta... · local restrito $22–$25
    ● Nova 👁 Vista ✓ Candidatada há 1sem
    Aura
    Customer Support Specialist
    Aura
    ⚡ Candidate-se cedo San Antonio, Texas, United Sta... Presencial $39,520–$39,520
    ● Nova 👁 Vista ✓ Candidatada há 2sem

    Cadastre-se para receber sugestões sob medida com base nas vagas que você abre e nas buscas que você salva.

    Mais vagas na Lwolf

    Ver todas as vagas na Lwolf →

    Candidatar-se agora
    🤖

    Opa — calma aí

    A JobsRadar foi feita para pessoas de verdade passando por um momento difícil na busca por emprego — não para requisições automatizadas. Você está clicando rápido demais e agora está temporariamente bloqueado.

    Volte mais tarde. Se você está mesmo procurando emprego, estamos com você — apenas aja como um ser humano.

    Catch your next role the second it’s posted.

    Create a free account and we’ll watch the boards for you — the instant a job matches your search, it lands in your inbox or Telegram. No digging, no refreshing.

    Create free account

    Free forever · takes 30 seconds · already have one?

    Ganhe vantagem na sua busca por emprego.

    Entre no nosso canal do Telegram para o que ajuda você a conseguir a vaga — referências salariais, o pulso semanal do mercado e avisos de novos recursos. Sem spam, só sinal.

    Entre no canal — é grátis