Jobs Companies Lwolf Customer Support Representative

Über diese Customer Support Representative Stelle bei Lwolf

Lwolf · Remote · United States (Remote)

We’re here to make real estate transactions simpler by providing a seamless digital lead-to-close experience for agents, brokers, and their clients. As the industry continues to evolve, we remain committed to supporting real estate professionals while building a diverse and inclusive workplace that celebrates individuality.

As a Customer Support Representative, you will provide technical support and troubleshooting for brokerage customers using the Back Office product, primarily through email, with phone and chat as secondary channels. You will answer questions about product functionality, use accounting knowledge when needed, resolve or escalate issues, and deliver an exceptional customer experience.

What You'll Do:

  • Support customers through email case work on Lone Wolf's Back Office product, with phone and chat as secondary support channels
  • Log details of all support sessions and customer challenges in the ticketing system
  • Monitor and manage your own case workload and backlog, prioritizing and triaging as needed
  • Work with peers to troubleshoot and resolve issues and share product knowledge
  • Rely on interpersonal skills and product knowledge to diagnose, test, and resolve customer software challenges
  • Efficiently answer customer questions while displaying excellent email and telephone etiquette
  • Work with broker accounts, applying knowledge of Lone Wolf Foundation to support account-level needs
  • Submit Jira tickets for identified bugs or issues and monitor their status through to resolution
  • Facilitate conflict resolution and escalate issues appropriately
  • Recognize opportunities for improving product and customer experience based on the feedback you receive

  • What You'll Bring:

  • Minimum 2-3 years of experience using or supporting Back Office is a plus
  • 2-3 years of experience in Customer Support preferred
  • Accounting knowledge is ideal
  • Experience with Salesforce, Zendesk, Intercom, or a similar ticketing system preferred
  • Knowledge of Remote Desktop is an asset
  • Chat support experience is a plus
  • Knowledge of Lone Wolf Foundation is a plus
  • Proficient with Microsoft Office Suite or related software
  • Bereit, sich bei Lwolf zu bewerben?
    Bei Lwolf bewerben

    Ähnliche Jobs

    Oscar Health
    Bilingual Customer Service Representative (Remote TX)
    Oscar Health
    ⚡ Früh bewerben Texas, United States Vor Ort $39,520–$43,680
    ● Neu 👁 Gesehen ✓ Beworben vor 16 Std.
    Oscar Health
    Bilingual Customer Service Representative (Remote GA)
    Oscar Health
    ⚡ Früh bewerben Georgia, United States Vor Ort $39,520–$43,680
    ● Neu 👁 Gesehen ✓ Beworben vor 16 Std.
    Oscar Health
    Bilingual Customer Service Representative (Remote FL)
    Oscar Health
    ⚡ Früh bewerben Florida, United States Vor Ort $39,520–$43,680
    ● Neu 👁 Gesehen ✓ Beworben vor 16 Std.
    Mercury
    Customer Support Specialist - Payroll
    Mercury
    ⚡ Früh bewerben San Francisco, CA, New York, N... · standortgebunden
    ● Neu 👁 Gesehen ✓ Beworben vor 4 Tg.
    HE
    Customer Support Specialist
    Heartflow
    ⚡ Früh bewerben East Coast, United States Vor Ort $46,800–$62,400
    ● Neu 👁 Gesehen ✓ Beworben vor 1 Wo.
    FL
    Customer Service Representative (English/Spanish Bilingual)
    Fleetworthy
    ⚡ Früh bewerben Remote (United States) · standortgebunden
    ● Neu 👁 Gesehen ✓ Beworben vor 1 Wo.
    Foundation Risk Partners
    Employee Benefits Customer Service Representative
    Foundation Risk Partners
    ⚡ Früh bewerben Camden, New Jersey, United Sta... · standortgebunden $22–$25
    ● Neu 👁 Gesehen ✓ Beworben vor 1 Wo.
    Corporate Synergies
    Employee Benefits Customer Service Representative
    Corporate Synergies
    ⚡ Früh bewerben Camden, New Jersey, United Sta... · standortgebunden $22–$25
    ● Neu 👁 Gesehen ✓ Beworben vor 1 Wo.
    Aura
    Customer Support Specialist
    Aura
    ⚡ Früh bewerben San Antonio, Texas, United Sta... Vor Ort $39,520–$39,520
    ● Neu 👁 Gesehen ✓ Beworben vor 2 Wo.

    Registrieren für Vorschläge, die auf die von Ihnen geöffneten Jobs und gespeicherten Suchen zugeschnitten sind.

    Mehr Jobs bei Lwolf

    Alle Jobs bei Lwolf ansehen →

    Jetzt bewerben
    🤖

    Moment — langsam

    JobsRadar wurde für echte Menschen gebaut, die eine schwere Zeit bei der Jobsuche haben — nicht für automatisierte Anfragen. Sie klicken viel zu schnell und sind jetzt vorübergehend blockiert.

    Kommen Sie später wieder. Wenn Sie wirklich auf Jobsuche sind, stehen wir hinter Ihnen — verhalten Sie sich einfach wie ein Mensch.

    Catch your next role the second it’s posted.

    Create a free account and we’ll watch the boards for you — the instant a job matches your search, it lands in your inbox or Telegram. No digging, no refreshing.

    Create free account

    Free forever · takes 30 seconds · already have one?

    Verschaffe dir einen Vorsprung bei der Jobsuche.

    Tritt unserem Telegram-Kanal bei für das, was dir hilft, die Stelle zu bekommen — Gehaltsbenchmarks, den wöchentlichen Marktpuls und neue Feature-Drops. Kein Spam, nur Signal.

    Dem Kanal beitreten — kostenlos