Customer Service Representative – Hybrid  

Medellín, Antioquia, Colombia

Come build your career.

It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World™. Sound like you? Join our top-notch team of more than 50,000 diverse and high-performing professionals globally who are making their mark on some of the world’s most beloved brands, including DEWALT®, BLACK+DECKER®, CRAFTSMAN®, STANLEY®, CUB CADET®, and HUSTLER®.

The Job:  

As a Customer Service Representative, you’ll be part of our Tools & Outdoor team working as a hybrid employee.    You’ll get to:  

• Effectively and professionally handles all customer inquiries - calls, email, web, and fax transactions to ensure satisfaction, while supporting Stanley Black & Decker’s Key Performance Indicators (KPIs).
• KPIs measured will include abandonment rate and answer time.  
• Acts as a liaison with sales personnel, distributors, and service personnel to meet and exceed customer expectations. 
• Consistently improves and manages customer communication flow on promotions and product information.  
• Updates, maintains, and analyzes customer account profiles. 
• Maintains working knowledge of all company products, services, and promotions. 
• Assists in training new employees in addition to other duties as assigned by management.

The Person:  

You love to learn and grow and be acknowledged for your valuable contributions. You’re not intimidated by innovation. Wouldn’t it be great if you could do your job and do a world of good? In fact, you embrace it. You also have:

• High School Diploma or its equivalent required
• 6 months to 1 years’ worth of experience within customer service and call center environment
• Proficient in Microsoft Office; Excel, PowerPoint, Word. SAP & Salesforce, Zendesk preferred.
• Interpreting KPI’S
• High level of English
• Excellent written and verbal communication skills
• Ability to research answers using multiple resources to satisfy customer inquiries in a timely manner.
• Patience and positive attitude

The Details:  

You’ll receive a competitive salary and a great benefits plan.

And More:  

We want our company to be a place you’ll want to be – and stay. Being part of our team means you’ll get to:

• Grow: Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths.

• Learn: Have access to a wealth of learning resources, including our digital learning portal.
• Belong: Experience an awesome place to work, where we have mutual respect and a great appreciation for a wide range of perspectives and experiences.
• Give Back: Help us continue to make positive changes locally and globally through volunteerism, giving back, and sustainable business practices.

What’s more, you’ll get that pride that comes from empowering makers, doers, protectors, and everyday heroes all over the world. We’re more than the #1 tools company. More than a driving force in outdoor power equipment. More than a global leader in industrial. We’re visionaries and innovators. As successful as we’ve been in the past, we have so much further to go. That’s where you come in. Join us!
 

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