At Air Products, we reimagine what’s possible. By tapping into the motivation of our people and our collective experience, we create the ideas and innovations that drive us forward. When we come together – where every voice is heard and everyone knows they belong and matter – we create solutions that launch people into space, support lifesaving care in hospitals, and enable the construction of groundbreaking, world scale production facilities.

Reimagine What’s Possible 

Customer Quality Service

• Serve as the quality governance owner and primary quality interface for electronic customers, working in close partnership with the Commercial team while maintaining clear separation of accountability.
• Translate customer quality requirements into internal quality expectations, ensuring alignment with company quality standards, risk boundaries, and governance frameworks.
• Support Commercial‑led customer interactions by providing quality positions, technical clarification, and risk‑based recommendations, without assuming accountability for customer commercial commitments.
• Lead and own customer quality meetings from a quality governance perspective, ensuring clarity of quality positions, aligned messaging, and effective follow‑up of agreed quality actions.
• Provide quality positions and risk‑based input to support Commercial‑led customer interactions and decision‑making.

Abnormal Handling & Notification

• Lead the response process for OCAP events, including issue review, corrective action coordination, ensuring structured investigation and resolution.
• Manage and review RCA / 8D reports, quality data, and trend analysis to ensure technical rigor, completeness, and effectiveness of corrective and preventive actions.
• Coordinate timely and appropriate quality notifications and responses to customers in alignment with internal stakeholders and escalation protocols.
• Define and apply escalation criteria for quality risks or situations exceeding defined authority, ensuring timely management involvement and cross‑functional alignment.

Quality System Management

• Review and manage customer quality documentation, including PCN/SCN, calibration and MSA inquiries, quality specifications, and quality agreements, ensuring accuracy, consistency, and internal alignment prior to customer response.
• Coordinate customer quality audits, including preparation, cross‑functional alignment, on‑site or remote support, and follow‑up of corrective actions.
• Maintain effective interfaces between customer quality requirements and internal quality systems, procedures, and controls.

Conduct Continuous improvement (CI)

• Identify recurring customer quality issues, systemic gaps, or inefficiencies in customer quality processes, and drive or support continuous improvement initiatives.
• Contribute to the refinement of customer quality processes and collaboration models to improve predictability, clarity of roles, and cross‑functional effectiveness.
• Leverage quality data, trends, and lessons learned from customer interactions to strengthen preventive controls and reduce recurrence of quality issues.

Founded in 1940, Air Products is a world-leading industrial gases company and has a proud history of innovation, operational excellence, with an unwavering commitment to safety and environmental stewardship. Working together, we are taking our passion and diverse backgrounds forward to reimagine what’s possible and generate a cleaner future for our customers, our communities, and the world.