Global FMCG | Claims, credits & investigations | High-volume role with strong systems, reporting and stakeholder focus | Hybrid Working

We are Pernod Ricard, a leading company in the global spirits industry with over 19,000 employees globally. We hold one of the most prestigious and comprehensive brand portfolios in the industry with premium brands including: Absolut vodka, The Glenlivet Scotch whisky, Jameson Irish whiskey, Martell cognac, Havana Club rum, Beefeater, Malfy and Monkey 47 gins, Malibu liqueur and Mumm and Perrier-Jouët champagnes.

The opportunity

As our Credit and Claims Controller – Pacific, you will support the accurate and timely management of customer claims and credits across Australia and New Zealand by investigating issues, processing credits, and partnering with key stakeholders to resolve disputes and improve outcomes.

Reporting to the Customer Services Manager – Pacific, you will play a key role in ensuring claims are handled efficiently, compliantly, and with strong visibility through reporting and root cause analysis.

This role is ideal for someone with claims, credit control, accounts receivable, supply chain, or logistics administration experience, along with strong attention to detail and a proactive, problem-solving mindset.

Tasks & Responsibilities

• Manage the end-to-end processing of stock and pricing claims, including logging, investigation, validation, closure, and documentation.

• Raise credit notes and recharges in JD Edwards (E1), ensuring accurate reason coding and compliance with internal frameworks.

• Investigate claims and disputes with 3PLs, transport providers, Customer Service, Supply Chain, Sales, and Finance to identify and resolve root causes.

• Deliver accurate fortnightly and monthly KPI reporting across claims, credits, recoveries, ageing, and service performance.

• Support process improvement initiatives, system testing, SOP development, and general operational administration across Integrated Operations.

What you will bring to the role

• Experience in claims processing, credit control, accounts receivable, warehouse administration, or supply chain operations.

• Strong attention to detail and a high level of data accuracy.

• Excellent problem-solving and analytical skills, with the ability to investigate issues and identify root causes.

• Strong ERP system experience, ideally with JD Edwards or SAP, plus advanced Microsoft Excel skills.

• Clear communication and stakeholder management skills, with the ability to work effectively across multiple teams and external partners.

Conviviality: the Pernod Ricard Way

Working at Pernod Ricard is all about igniting conviviality in all that we do. Derived from the French word, convivialité…it means human connection, authenticity, friendship, and fun. Conviviality is energy, spirit and charisma, and is a core philosophy around how we live and work at Pernod Ricard.   

Guided by our four core values; we are team players, dream makers, trailblazers, movers and (cocktail) shakers. We have a passion for living life to the fullest, making new friends every day, and realizing our potential as people and as a business! 

We know that happiness at work starts with that feeling of belonging you get from an inclusive culture where being uniquely you is celebrated. Our values are lived, they drive our behaviours, and it’s what brings our culture to life. 

Our work philosophy celebrates the magic of human connection with the flexibility needed to provide one's most meaningful contribution. We offer a flexible work policy, with most of our positions offering a hybrid option with flexibility to work remotely 2 days a week.

Our mix of benefits

Product allowance | Hybrid and flexible working | Summer hours | Employee Assistance Program | Generous parental leave policy | Career development | Office drinks & events | Inclusive culture ERG |

Joining and contributing to an Inclusive workplace

As Créateurs de Convivialité, we are committed to better reflect the richness of our society, the marketplace, and communities in which we operate. We believe that it is the best way to build effective teams, understand our consumers by market and sustainably grow our business.

Pernod Ricard is part of Forbes World’s Best Employers and has been recognized by Equileap among the top 100 Employers for Gender Equality. As a skills-based organization, we ensure fair processes and equal opportunities for all candidates and team members by assessing your skills against role expectations. We recognize that some of you might need extra support with your application, require accommodations or special arrangements for your interview, if this is the case, please contact us, we would be delighted to support you and welcome your application.

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