Company Info

First American Financial Corporation (FAFC) is a leading global provider of title insurance and settlement services for residential and commercial real estate transactions. FAFC has offices throughout the globe and is the world’s largest insurer of title. First Title Group is the UK division of FAFC and is made up of several core companies including enact, the largest direct conveyancer in the UK. Our conveyancing experts handle 1 in 4 remortgage transactions in England and Wales. The majority of our work comes direct from the end client rather than estate agents and brokers. We foster relationships of mutual respect with the referrers we do work with. We are passionate about providing exceptional service and are proud of our dedicated team of conveyancers, who focus on providing our customers with a friendly, personal service using their expert knowledge and experience to ensure a smooth, efficient transaction from start to finish. We have built a wealth of experience within our teams and this encourages support, constant learning and good relations. The growth and development of our people is paramount to ensure potential is achieved.

Job Description

KEY RESPONSIBILITIES;

This does not set out every responsibility but provides an overview of the main areas of responsibility.

• Providing excellent customer service to both our customers and referring corporate clients
• Supporting a conveyancer to achieve conversion and customer service targets.
• Administrative duties including both electronic and paper file management.
• Chasing customers, solicitors, estate agents, mortgage lenders and other third parties for information and documentation.
• Chase monies from lenders, customers and other solicitors
• Dealing with completions exchanges/completions
• Inputting and interpreting data such as redemption figures.
• Preparing, sending and checking legal documents.
• Interpreting and inputting mortgage offers on purchase transactions.
• Dealing with enquiries on sale transactions


Personal Qualities

• Excellent communication and customer service skills.
• 12 months experience within Remortgage or Residential Conveyancing
• Ability to meet tight deadlines and targets & work under pressure.
• Good data input skills.
• Good team player, but, also ability to work on own initiative.
• Good attention to detail.
• Good organisational skills.
• Previous administrative/customer service/conveyancing experience.
• Experience of working in a high volume environment.

Above all, to be successful in these fantastic roles you need to show enthusiasm, flexibility and a positive working attitude. For this you will be rewarded with the opportunity for a successful career within an expanding global company.